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Wednesday, September 26, 2018
Columbus DayOn October 12, 1492, Christopher Columbus was the first European to discover the North American continent, which was referred to as the New World at that time. His discovery was the beginning of what would become later, our great nation, the United States of America.

President Franklin D. Roosevelt proclaimed Columbus Day a national holiday in 1937. It was originally observed annually on October 12th, but in 1971, the observance day was changed to the second Monday of every October. Today, the holiday is dedicated to honor Christopher Columbus’s achievements and celebrating our Italian-American heritage. 

In observance of Columbus Day, our offices will be closed on Monday, October 8th, 2018. If you experience a water related emergency during this time, please call 706-649-3400.  Emergency crews will be available to assist you.

Enjoy your holiday! For more information on the history of Columbus Day, please visit: http://www.history.com/topics/exploration/columbus-day

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Tuesday, September 11, 2018

On September 11, 2001, the United States suffered a great tragedy when four planes were hijacked and deliberately flown into two important buildings: the Pentagon in Washington D.C. and the Twin Towers of the World Trade Center in New York City.  This devastating attack claimed the lives of over 3,000 people and more than 400 police officers and firefighters.  As a nation, we stood together to overcome the largest terrorist attack on our soil.  Today, 16 years later, we still stand together to honor the many lives lost and to pay tribute to the bravery of the men and women who worked tirelessly to find survivors.

On December 18, 2002, President Bush signed a resolution into law proclaiming September 11 as Patriot Day.  On this day each year, our nation joins together to honor the lives lost.  Although Patriot Day is not a federal holiday, the United States joins together at 8:46 a.m. marking the time the first plane flew into the World Trade Center with special church services, prayers and moments of silence.  In addition, flags are flown at half-staff as a mark of respect.

We encourage the community to join us in a moment of silence on Tuesday, September 11 at 8:46 a.m. in remembrance of those who lost their lives and for those who risked their lives for one another during this tragedy. 

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Friday, September 07, 2018
A well maintained infrastructure is essential to being able to properly serve the community.  At the Columbus Water Works, we place a high level of priority on preventative maintenance, inspection and repair of our infrastructure.  As a water and wastewater utility, our infrastructure is mostly underground making it harder to inspect and more difficult to replace than infrastructure that is above ground.  By focusing on preventative maintenance we are able to extend the life of our water and sewer lines as well as limit the impact on our customers.

One of our maintenance programs utilizes technology designed to control costs and to limit ground disturbance.  This process is called Cured In Place Pipe (CIPP).  CIPP is designed to repair existing sewer pipes while the pipe is still underground.  The contractor uses a custom sized liner designed for a specific sewer pipe and inserts the liner into the pipe from an upstream or downstream manhole.  The liner is then treated with hot water and it takes shape of the existing pipe.  Once this process is completed, the pipe has a brand new inner layer and extending its useful life.

In July, 2018 we entered into a new phase of Collection System Rehabilitation with Layne Inliner to perform inspections and make necessary repairs using the CIPP process in areas identified in order of priority.  Layne Inliner will begin their inspections throughout Muscogee County on Monday, September 10, 2018.   As repairs are identified, they will begin the necessary work.  In an effort to keep our customers informed, we will be posting notifications on our Facebook page.  Customers who will be directly impacted by this work will receive a door hanger with more details pertaining to their neighborhood.

We appreciate your assistance as we work to maintain our wastewater system.  Please follow us on our Facebook page for updates on this program and other projects in the community.
Monday, August 27, 2018
Labor DayMany Americans today celebrate Labor Day without realizing the real meaning behind this monumental holiday.  Did you know that Labor Day is a day paying tribute to our ancestors who transformed working conditions in our country?  Their struggles and sacrifices not only shaped our country’s workforce regulations, it also propelled our industrial advances allowing the United States of America to be the prosperous nation we are today.

Their struggle was significant and the workers had finally had enough in the late 1800’s when they joined together to form workers unions.  Together they fought for safer working conditions, reasonable pay and reasonable working hours.  As a result of their bravery, we no longer have children working in factories.  Companies are required to ensure safety precautions are made while we do our tasks. We have set guidelines for the number of hours we work each week and minimum pay requirements preventing employers from paying us less than livable wages. 

After the peak of the protests in 1894, the federal government passed an act acknowledging Labor Day as an official holiday.  The holiday was declared in attempts to mend the strained relationships between the workers, the government and the industries.

This year, while you celebrate with your families, please remember the hardships and sacrifices they made to make our country a better place to work and live.

In honor of their hard work and dedication, the Columbus Water Works will be closed on Labor Day, Monday, September 3, 2018.  If you have a water related emergency, please call 706-649-3400. Emergency Crews will be available.

Monday, August 20, 2018
Did you know that flushing the wrong things down your toilet or pouring them down your drain can be extremely costly and cause damage to your home, neighborhood and city? Keep reading to find out how…

Every time you use your toilet, shower, washing machine, garbage disposal or dishwasher, wastewater leaves your home through pipes that connect to the Columbus Water Works’ sewer system. When the wrong items are flushed or poured down your drain, it can cause sewer backup in your home, sewer releases into the environment and damage the sewer system. This would have a major impact on many and cost us all a great deal of money to repair the damage.

So, what can you do to help prevent this from happening? You can be mindful of what you flush down your toilet, pour down your drain and take responsibility with us to protect our sewer system. Below is a list of products that should not be flushed (nor poured), because they do not dissolve in your drains and clog pipes and pumps.

•Paper Towels/Rags Diapers
•Disinfecting Wipes/Baby
•Wipes Disposable Wipes/Products
•Cat Liter
•Food Products
•Mop Refills
•Dental Floss
•Feminine Hygiene products
•Hypodermic needles

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Tuesday, August 07, 2018
Columbus Water Works (CWW) has received this esteemed national recognition by the Water Environment Federation as a Utility of the Future Today 2018 for Watershed Stewardship. The Utility of the Future program seeks to promote and recognize utilities that are building on a foundation of excellent management and help small, medium, and large utilities transform their operations over time.

Columbus Water Works is dedicated to meeting the ever-increasing challenges of sustainability, innovative technology and green energy while protecting the environment and preserving our most precious resource – water. CWW has always had a philosophy of being at the forefront of rules and regulations that affect our operations. This philosophy extends to our Watershed Stewardship and Source Water Assessment Plan (SWAP). The SWAP developed through a partnership between the United States Environmental Protection Agency (USEPA), Georgia Environmental Protection Division (EPD), Alabama Department of Environmental Management (ADEM), CWW, Georgia Power, Mead Coated Board, Inc., (now WestRock) and other stakeholders and water purveyors, was developed in conjunction with an inter-state watershed study.

Columbus was one of the first drinking water communities in Georgia to initiate the requirements of the SWAP.  In 2001, CWW and regional partners completed a Middle Chattahoochee River Watershed Study which included a Regional Source Water Assessment and Protection Program of surface water intakes for CWW, the City of West Point, the Chattahoochee Valley Water Supply District, and Harris County Water Department in Georgia and Opelika Water Works, Phenix City Utilities and Smiths Water and Sewer Authority in Alabama. CWW continues to facilitate regional source water protection practices of communicating, monitoring and delineating strategies for intake protection. CWW completed the regional Watershed Stewardship and Source Water Assessment Plan for surface water systems as of May, 2018. 

Columbus Water Works is one of 32 water utilities from across the U.S. recognized as forward-thinking, innovative utilities that are providing resilient and value-added service to communities.

The Utility of the Future Today program was launched in 2016 by four water sector organizations—the National Association of Clean Water Agencies (NACWA), the Water Environment Federation (WEF), the Water Environment & Reuse Foundation (WE&RF) and WateReuse, with input from the U.S. Environmental Protection Agency (EPA).

The Utility of the Future Today concept is being promoted as the nation’s water system faces challenges such as aging infrastructure, water pollution, workforce shortages, and impacts of climate change, including drought, floods, storms, and sea level rise. The 25 utilities recognized in 2018 are transforming operations to meet challenges by recovering resources, engaging in the community, forming untraditional partnerships, and building an internal culture of innovation.

“The innovations coming to the water sector present an opportunity for a paradigm shift in the way utilities think about and solve long-standing challenges to clean and reliable water,” said Eileen O’Neill, Executive Director of the Water Environment Federation. “WEF is excited to recognize Columbus Water Works for embracing innovative ways to better serve their communities.” 

Columbus Water Works will be recognized during an awards ceremony at WEFTEC 2018 – WEF’s 91st annual technical exhibition and conference – this October in New Orleans.
Monday, August 06, 2018
Columbus Water Works, Keep Columbus Beautiful and the Muscogee County Sheriff’s Department are teaming up again, to hold another Grease Recycling and Pharmaceutical Disposal Event! On Saturday August 11, 2018 from 10am to 2pm we will be at Citizens Trust Bank on Macon Road or Big Lots on Sidney Boulevard, collecting used cooking grease and old or unused medications. Please join us in our efforts to protect the environment by bringing your used cooking grease and old medications for recycling and proper disposal.

The recycling of old medications and used cooking grease are a part of our initiative to be good stewards of the environment. By collecting them, we help to prevent the clogging of sewer lines which can be costly as well as provide a supplemental power source for our wastewater treatment plant.

If you can’t make it to the event, there are also eight (8) stationary drop-off sites located throughout Columbus. These sites are available 24-hours a day, 7 days a week for your convenience. Thank you for your assistance in keeping cooking grease out of the sewer lines.

To learn more about this event, please visit our website: www.cwwga.org

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Monday, July 30, 2018

        July is national pet hydration month. If you didn’t know, now you do! And even though July is almost over, the hot weather will continue. Proper hydration is just as important for humans as it is for pets. While water only makes up 60 percent of an adult human body, for animals, water makes up about 80 percent of their bodies. For both humans and dogs however, proper hydration is critical to avoid serious health concerns.

        According to Pet Safe, your pet needs one ounce of water per pound of body weight. That means a 50 pound dog needs at least 50 ounces of water. And 50 ounces of water is equal to about three plastic bottles of water. But, if you’re wondering how to meet your pets’ hydration needs, we’ve provided tips below on the different ways to ensure your furry friend is properly hydrated.

If you’re hitting the road, fill up re-usable water bottles at home.

        Before you head on your road trip, fill up re-usable water bottles with clean water right from your tap. This way when you stop during your trip you’ll already have clean drinking water with you.

Also, don’t forget to bring a travel water bowl.

        If you’re traveling this summer and plan on spending a lot of time on the road, bring a water dish for your pet. You can use those water bottles you filled up at home to hydrate your pet while on the road.

When you’re not on the road, wet the pet food.

        Dry pet foods only provide a small amount of hydration for your pet. Your pet does not have as many opportunities to hydrate by eating dry food. But you can add water to pet food and re-hydrate the food. This method is also beneficial for pets that don’t drink much out of water bowls.

Let’s work together to keep our furry friends hydrated!

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Monday, July 16, 2018

Summer is a great time to take a break from the day-to-day routine and surround yourself with loved ones. Many of your breaks, “stay-cations” or vacations this summer will probably revolve around water. Your vacation might include a pool, lake, beach or a water park, but there are also other ways water can be a part of your vacation. Check out the tips below for information on how to keep water in mind before and during your vacation.

Before your vacation starts:
•Set your sprinklers on a timer system to keep your yard in good shape before you leave. And while you’re at it remember to plan out a watering schedule for your plants. Some plants may need more water than others. Ask around for neighbors or friends willing to water your plants while you’re away.

•If you have any animals you plan to leave at home, make sure they have access to fresh water daily. This is where having a willing neighbor or friend comes in handy. The same neighbor or friend watering your plants, can see about your four-legged family member also.

•Ensure that your pool is full before you leave. If your pool has an automatic pump this will help the motor run smoothly while you are gone.

•Check your faucets for leaks before you leave.

During the drive or plane ride:
•Bring a reusable water bottle with you. Anytime you stop, refill the bottle and stay hydrated.

•Eat fruits and vegetables along the way. Fruits and vegetables contain plenty of water and can be a delicious way to stay hydrated.

During the trip:
•Keep that reusable water bottle with you and keep it clean. Refill your bottle whenever you can and drink plenty of water.

•And lastly, have fun!

Tuesday, June 26, 2018
independance day
Independence Day is a day to honor our ancestors’ courageous fight and the many men and women who continue to protect it. Their sacrifices allow us to be free.  Many of our customers celebrate with backyard cookouts, picnics, family gatherings and community events. 

Columbus Water Works wishes you all a Happy Independence Day.  In recognition of this national holiday, we will be closing our offices on Wednesday, July 4, 2018.  Our offices will reopen again on Thursday, July 5, 2018.

If you need to make a payment on your account, you may pay online by visiting our website (www.cwwga.org) or call our automated payment system (1-855-748-1350).  Please have your account number when making your payment.  You may also use our overnight drop box located in our customer service parking lot at 1421 Veterans Parkway.

If you experience a water related emergency during this time, please call 706-649-3400.  Emergency crews will be available.
Tuesday, June 05, 2018
Quality drinking water is essential in nearly every aspect of life. As a part of the Safe Drinking Water Act, the U.S. Environmental Protection Agency (EPA) sets many water quality regulations to ensure every community has access to clean drinking water.  In addition to regulating the water treatment process and the quality of distributed drinking water, every water provider must provide an annual Consumer Confidence Report (CCR) to every customer.

The CCR provides vital information about each community’s drinking water and is designed to give community members an understanding of their water quality. Information included in the CCR is the water source, possible contaminants, water quality test results for the previous calendar year and educational health information.

Columbus Water Works (CWW) is mailing the annual CCR directly to all of our customers this week.  We are pleased to inform you that your drinking water quality is excellent and that CWW is in compliance with all state and federal guidelines for drinking water.  We are committed to delivering high quality drinking water. We remain vigilant in meeting the challenges of source water protection, water conservation and community education while continuing to deliver safe drinking water to everyone in the community.

When you receive your copy of the 2017 CCR, please take a moment to review the report and see how your drinking water measures up to the regulations.  If you do not receive a copy or would like another copy, you may visit our main office, located at 1421 Veterans Parkway or visit www.cwwga.org to view a digital copy.

To view a digital copy of the 2017 Water Quality Report, click here.

Monday, May 21, 2018
Memorial DayMemorial Day is fast approaching and our community has begun preparations for celebrations honoring the lives lost during times of war.  Each national holiday has its own history and it is important to understand that history in order to preserve its purpose.

Memorial Day used to be known as “Decoration Day”.  In 1866, one year after the Civil War ended, communities would join together to decorate the graves of the fallen with flowers.  Each community designated their own day of remembrance.  After World War 1, Decoration Day became Memorial Day to include fallen soldiers in every American War.

In 1971, Memorial Day became a national holiday that is celebrated on the last Monday of May.  U.S. Congress also established a National Moment of Remembrance at 3 p.m. (local time) for all Americans to pause in an act of national unity for one minute.

On Memorial Day, as you pay tribute to the many lives lost during battle, please join us for a moment of silence at 3 p.m.

In observance of Memorial Day, Columbus Water Works’ offices will be closed on Monday, May 28, 2018. Emergency Crews will be available, if you have a leak or other water related emergency, please call 706-649-3400.

For more information regarding Memorial Day, visit: http://www.history.com/topics/holidays/memorial-day-history
Monday, May 07, 2018
The first Monday in May is Water Professionals Appreciation Day in Georgia. In 2015, Governor Deal along with other  government officials approved this bill and signed it into law.  This day is designated to recognize water professionals of all levels, from lab analysts to operators, engineers to consultants, and others.

Safe and reliable drinking water is essential to a community's health.  It directly impacts public health, fire protection, medical services, industry, agriculture and more.  The water professionals at Columbus Water Works have dedicated their careers to ensure that you have access to high quality drinking water every time you turn on your tap. At the Columbus Water Works, we are proud to serve the residents of our community. We operate around the clock to provide our customers with clean drinking water and reliable services.  We take pride in our work and our role in supporting our local economy. 

In addition to our commitment to providing you with clean safe drinking water, we also dispose of waste water. Proper wastewater disposal includes safe and efficient collection and thorough wastewater treatment. Once treated, we are able to safely return this water back in to the river.  By returning cleaned wastewater back into the river, it helps to sustain this water resource for other communities down stream from Columbus, Georgia. 

Thank you for trusting us to supply your drinking water!

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Friday, April 27, 2018
For the past several years, Columbus Water Works (CWW) has been diligently working to replace residential water meters that have reached the end of their useful life.  In accordance with State and Federal requirements, the new residential meters (5/8-inch) being installed include a built-in backflow prevention device.  This device prevents water from re-entering the public water system once it passes the meter.  These devices may cause a slight change in the water pressure in your home and create a “closed” system that may produce plumbing issues due to thermal expansion.  For more information on Backflow Prevention please click here.

In an effort to reduce plumbing issues and costly plumbing adjustments, CWW has created a Thermal Expansion Device (TED).  This device connects to your washing machine’s cold water connection and provides a release for excess pressure.  CWW provides these devices to our customers for $25.  (This is the exact cost we pay to produce each device.)  Although a TED device is not the only option for home owners to address thermal expansion; however, it is the only option provided by CWW.  If you are interested in purchasing a TED, please come to our office at 1421 Veterans Parkway Monday through Friday between 9 am and 5 pm.  A customer service representative will be able to assist you.

If your property is scheduled to have the water meter replaced, CWW will mail out a certified letter to the billing address on file. The letters are mailed several months in advance to allow property owners the opportunity to prepare for these changes.  Each certified letter includes an informational pamphlet explaining thermal expansion and our office contact number if you have additional questions or concerns. To view a copy of the pamphlet included in each certified letter, please click here.

If someone is not available to sign for the certified letter, post office will leave notification for the addressee. If you receive this notification, it is important that you pick up the letter and review the information provided.

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Thursday, April 19, 2018
The Columbus Department of Fire and EMS will be conducting their annual fire hydrant inspections through May 31, 2018.  These inspections help to ensure fire hydrants throughout the community are in proper working condition for fire fighters to use during emergencies. 

The fire hydrant inspection process can cause slightly discolored water for customers nearby.  If you experience discolored water in your home or business, please run your water for a few minutes and it will clear up.

Thank you for your patience and understanding while the fire department inspects the community's fire hydrants.

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Tuesday, April 17, 2018
Spring is here! The spring season brings warm temperatures and longer days. This is a great time of the year to enjoy all that Mother Nature has to offer! Columbus Water Works has put together a few tips to help you care for your lawn this spring season. Keep these tips in mind as you go about watering your lawn for the best results.

  1. Water during early morning hours. Watering during the heat of the day or at night can actually harm your lawn.  “Scald” or “burn” damage occurs when hot sunlight hits water droplets that cling to leaves.  The tiny droplets imitate powerful, miniature magnifying glasses.  At night, cool, moist conditions create an ideal environment for lawn diseases to develop.

  2. Soak six inches into the grass. Water your lawn long enough to moisten the soil at least six inches down. To test whether or not your lawn needs a soaking, step on the grass.  If it springs back up, you don’t need to water.  If it stays flat, it’s time to water again.

  3. Use pulsating sprinklers. If you don’t have a built in lawn sprinkling system, a pulsating sprinkling system is good alternative for watering your lawn. The pulsating sprinkling system sprays water horizontally in all directions.

  4. Water new grass lightly. Relatively new lawns should be watered lightly. Unlike mature lawns, younger lawns have not had the chance to take root. Intense watering could potentially wash away new seeds.

  5. Delay regular lawn watering. Watering your lawn correctly is essential to good lawn health. Delaying lawn watering during the first cool weeks of spring encourages deeper rooting.

  6. Watch the clock or get a timer. Make sure you are watering your lawn responsibly. Over watering or under watering of your lawn can lead to undesirable results.  A timer will automatically shut off your sprinkler, which ensures that your lawn will get a proper watering.

Remember that outdoor watering is permitted daily from 4 pm to 10 am.

For more waterSmart tips, 
visit www.ConserveWaterGeorgia.net
Tuesday, March 20, 2018
Columbus Water Works is a proud WaterSense Partner. As a WaterSense Partner, we participate in nationwide events such as Fix-A-leak week, which usually takes place during the third week of March every year.

What is WaterSense?
WaterSense is voluntary partnership that is sponsored by the Environmental Protection Agency (EPA). The Water Sense Program includes a label that identifies water efficient products. These labels can also be as used a resource to help save and conserve water. WaterSense works with manufacturers, retailers, distributors, homebuilders, irrigation professionals and utilities. As of 2018, WaterSense has more than 1,738 organizational partners.

WaterSense Labeled Products
WaterSense has products available that promote smarter water and energy use. These products are backed by an independent, third-party certification and meet EPA’s specifications for water efficiency and performance. You can find WaterSense labels on toilets, shower heads, faucets and sprinklers. WaterSense can make a difference in the amount of water used. According to the EPA’s WaterSense website, since 2016 the program has saved 2.1 trillion gallons of water in the United States. In addition to saving water, WaterSense Products saved 284 billion kilowatts of electricity.

Test Your WaterSense
The EPA has a test your watersense game. You can play it here.
More information about the Water Sense program and how you can participate is available here.

water sense logo

Thursday, March 15, 2018
fix-a-leak infographicColumbus Water Works would like to invite you to join us for our Fix-a-Leak Week Event on Thursday, March 22, 2018, from 10 AM to 2 PM at the Lowes Home & Improvement located at 6750 Veterans Parkway, Columbus, GA. We will be handing out information on the importance of detecting and fixing leaks to help you become responsible water users and save money on your water bill. We will also be giving out free water leak detection kits (while supplies last) to assist you in your efforts to save water.

Fix-a-Leak Week is an annual event sponsored by the Environmental Protection Agency’s WaterSense Program. Columbus Water Works is a proud partner of this program, committed to educating our customers on the importance finding small, often hidden leaks and repairing them in a timely manner.  Quick detection and repair of even the smallest leaks can save a lot of water! For example, did you know that a faucet dripping at a rate of one drip per second can waste more than 3,000 gallons of water in one year? One small, easy fix can save a lot of money and water, if repaired immediately.

To learn more, come see us Thursday at Lowes Home & Improvement! Click here for more details about the event.

For more information on WaterSense, its partners and other programs please visit: https://www3.epa.gov/waterse

Monday, March 12, 2018
Water Infrastructure History Blog Banner
If you don’t know much about water infrastructure history, don’t worry. You are not alone. Many people today turn on the water faucet and flush their toilets without thinking about the technology behind the turn or push of a switch. You may be surprised to find out that some ancient civilizations had private showers and heated water. In Greece a 3000-year-old water system made of glass clay pipes is still used by the Greeks today! Long story short, water infrastructure has a detailed history. From the pre-historic societies in the Jezreel Valley to the modern metropolitan societies of today, water infrastructure has evolved. Here at Columbus Water Works the water system infrastructure has also evolved to accommodate modern society and its needs.

During the early 1800’s the Chattahoochee River, which still serves as our water source was used by Native Americans. Native Americans fished, bathed and transported water along the Chattahoochee River.  In 1828 when Columbus, GA was established, water was transported from the Leonard Spring, in a series of pine log pipes that were three to four inches in diameter. The pine log pipe water system was constructed by hollowing out the pine logs with red-hot rings. One end of the log was then sharpened to fit into the next and caulked to hold in water. Before the pine log system was created, the city of Columbus used cisterns. Cisterns are underground tanks used to store water below the streets. These cisterns were made to harvest rain water which could later be pumped to ground level for the public to use. Citizens of Columbus would have to go to water pipes found at intersections to get water from the cisterns.

After Columbus Water Works was founded in 1903, the pine log pipe systems were replaced with cast iron pipes. Cast iron pipes provide more reliable service and last longer than pine log pipes.

Now that you know a little more about the local water infrastructure history, lets’ explore how ancient societies in the past gained access to water!

During prehistoric times in ancient China, Greece and Rome, water system technology advanced rapidly. Humans dug some of the first permanent wells, created homes that featured private toilets, deep drilled for water and even designed pressurized showers.

Ancient China
The earliest evidence of wells during the Neolithic time period can be found with the Chinese. The Neolithic Chinese deep drilled for ground water and some of these wells are still standing thousands of years later.

Ancient Greece
The Greeks devised heating systems and pressurized showers. There is even a water system made of glass clay pipes that still works today 3000 years later! The ancient Greeks were the first documented to use clay pipes in an underground network.

Ancient Rome 
The Romans had indoor plumbing and complex underground water systems that delivered water to homes, public baths and fountains. Some Roman towns located in modern day United Kingdom featured water pipes made out of hollowed logs.

We’ve only taken a quick journey through time today, more information about water system history is available here.
Monday, February 26, 2018
Repairing water leaks is very important to Columbus Water Works (CWW) and we value the community’s help with reporting leaks. 

Customers are encouraged to check their plumbing and irrigation systems regularly to identify problems early and avoid an unexpected increase in their monthly billing.  Even a small leak, such as a running toilet or a faulty irrigation sprinkler, can cause excessive and expensive water consumption.  If you experience a leak on private property, eligible customers may contact our Customer Service department at 706.649.3400 for more information about a possible adjustment on their account. 

If you are experiencing a water leak inside your home or office building or outside in the areas between the water meter and your home, please consult with a plumber as this is a leak on private property. If you don’t visually see a leak, you may notice a problem if your water bill is unusually high.  In some cases, our meter maintenance personnel may detect a water leak while reading your meter.  If so, a door hanger will be left at your residence to notify you of a potential problem.

When leaks are reported to us, we have a systematic process that we follow to ensure timely and proper repairs are made.

Once the report is received by our customer service staff, an onsite investigation will be scheduled for someone to check and verify the leak.  (This is typically done within one Business day.) If the leak is determined to be located between the meter box and the street or if the leak is in a public area, CWW is responsible for the repair.  If it is determined the leak is on the customer side of the water meter, the property owner will be responsible for finding and repairing the water leak on their property. CWW will notify the property owner if the leak is their responsibility.
The onsite investigation is used to determine the severity of the leak.  Based upon the severity and the impact the leak has on the system and customers; leaks are classified into one of three categories for prioritizing and scheduling repairs:

  • Severity Level 1: emergency leaks: (typical repair time 1-2 days)
  • Severity Level 2: priority leaks (typical repair time of 5-7 days)
  • Severity Level 3: minor leaks: (typical 4 week repair time)

Emergency Leaks

Example of Emergency Leak

       * neighborhoods or businesses do not have water
       * property damage is occurring or has occurred
       * leak is deemed to be a hazard to the public
       * could cause major ice spots in the winter
       * customers have no or reduced water pressure or water flow

Priority Leaks

Example of Priority Leak

       * steady flow that causes attention, but is not causing any
          property damage
       * leak may appear to be large, due to the amount of
          water visible
       * leak is minor but could result in property damage if
          left unattended
       * surrounding customers have low water pressure

Minor Leaks

Example of Minor Leaks

       * not deemed hazardous to customers
       * not damaging property
       * leaking slowly
       * leak is small
       * leak is not causing any loss of water pressure
          to surrounding customers

Once the leak is prioritized, CWW will schedule a crew to repair the leak.  CWW is required to call Georgia 811 “Call Before You Dig” for a utility locate before repair work can begin.  CWW may also need to obtain a city permit for traffic control, depending on the location of the leak.  In some instances, this process can take up to five business days to complete prior to our crews being able to make the repair.  In the case of emergency repairs, both the city and 811 personnel work diligently with us to complete this process as quickly and safely as possible.

Please keep this in mind and know that we have staff working 24/7 on all infrastructure problems throughout our entire 2,183-mile system of sewer and water pipes. Our staff continuously work to mark leaks (with either a flag or line locate identifications) that have been reported and are scheduled for repairs. 

We appreciate your patience and understanding as we work to address water leaks, to continue enhancing our response time and ensure clean, high-quality drinking water on its path to your home or business.

To learn more about how to test for water leaks in your home, get a FREE water leak detection kit by joining us at Lowe’s Home Improvement on March 22, 2018 as we celebrate “Fix A Leak” Week as part of the EPA’s WaterSense Program.

Lowe’s Home Improvement

6750 Veterans Parkway

Columbus, GA

10am – 2pm

Information will also be available at our main office, located at 1421 Veterans Parkway throughout the entire week!

For more information on the EPA’s WaterSense program, visit the EPA WaterSense webpage at www.epa.gov/watersense.

If you would like to report a leak on public property, you may visit our website at  http://www.cwwga.org/plaintext/home/reportaproblem.aspx to send us a secure email. 

Please follow us on our Facebook page for more important information about Columbus Water Works, how we maintain our infrastructure, and upcoming events in the community.
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