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Thursday, December 14, 2017

Doxo.com
There is an on-line bill pay website that appears to be affiliated with the Columbus Water Works (CWW), but it is not. Doxo.com is third-party website that allows people to pay their utility bills via their site. Doxo.com may charge extra fees to process your payment.  Also CWW cannot control when we will receive customer payments from doxo.com, which may result in a late payment charges being applied to your account or even disconnection of services due to non-payment.

Columbus Water Works recommends paying your water bill to us directly by visiting our website at www.cwwga.org.  By paying us directly through our site, you will not have additional fees for electronic payment processing and your account will be credited immediately.

If you receive suspicious phone calls or emails, from someone claiming to be a representative of CWW requesting payment, please call us at 706-649-3400.

Thursday, December 07, 2017
Cold weather is here for the winter! If you have not already winterized your home, you may want to consider doing it now. Water lines can easily freeze and cause damage to your home when temperatures drop below 25° Fahrenheit. If the proper steps are taken to prepare your water pipes for cold conditions, by insulating them, the cold weather might not be as bad. 

Below are some “Do-It-Yourself” tips that only require a small amount of money and a little bit of time. If these steps are taken before the cold temperatures hit, you may be able to avoid major damage and repair costs.
  • Locate your shut-off valve and be sure it is working properly in case you experience a burst pipe and need to turn off your water in a hurry.
  • Close, seal, and/or insulate crawl space and attic space openings. These are the most vulnerable pipes during cold weather. The local hardware store will have insulation materials and instructions for installation.
  • Consider using an outdoor faucet cover. It will both protect the spout and the water lines that provide water for your outdoor use.
  • Have your irrigation system serviced to winterize your sprinklers so they will be safe and ready to use again in the spring. This includes turning off your system and blowing excess water out of your sprinklers. Your system is now dry and won’t be likely to freeze in the harsh winters.
If you discover your water lines have frozen, please do not panic. Simply follow the steps below. If at any time you are uncertain of what steps to take, please consult a professional to avoid causing more damage.
  • Turn on your faucets. If nothing comes out, turn off the water at the main shut-off valve, leave the faucets on and call a plumber.
  • Thaw frozen pipes with warm air from a hair dryer, if practical. Start by warming the pipe as close to the faucet as possible, working toward the coldest section of the pipe. Never thaw a pipe with a torch or other open flame.
  • Have your plumber’s telephone number handy, just in case you experience a broken or frozen water pipe.
If you have a broken water pipe in your home or business and are unable to stop the water from leaking due to the break, please call Columbus Water Works at: 706-649-3400.

You should request a temporary shut-off and a service technician will come to your home to perform an emergency disconnect. This will avoid additional damage to your home or property, as well as unnecessary cost on your water bill.  Once the line is repaired, make sure to call customer service to restore water service to your home or business.

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