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Wednesday, November 21, 2018
thanksgiving 2018
As the holiday season begins, families are planning Thanksgiving dinner menus and ways to celebrate with each other and give thanks. Families go about preparing large feasts including, turkey, dressing, cranberries, casseroles and more! Thanksgiving is a day to eat. For others, this is not the case. The truth is that many families may find themselves without the means to celebrate this Thanksgiving holiday. 

During the holidays, it is essential to not only give thanks for the blessings that we have but also to lend a helping hand to those less fortunate. It is the season for caring and giving. So when you are celebrating with your family and friends this season, please reach out to someone who may be in need.  Monetary donations are not necessary. Time, caring and compassion for one another can often hold more meaning than just a monetary gift.  There are so many ways we can reach out to others in need.  We encourage you all to find a way to help.

Have a wonderful Thanksgiving and don’t forget to connect with us on Facebook!

Monday, November 19, 2018
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With the holidays rapidly approaching, families across the country are preparing their homes and menus for holiday visits. This time of year can be hectic, and it’s easy to forget, with all of the holiday activity taking place, to take care of your pipes. Between the time spent cooking and cleaning, disposing of leftover fats, oils and grease may be the last thing on your mind.


Many people don’t realize the effects of pouring fats, oils, and grease down the drain until a problem arises later on. When fats and grease are poured down a drain, they eventually cool and solidify inside the pipe.  The solid mass of fat catches debris and other items. Soon, the pipe will be entirely or partially blocked, leading to costly repairs.

Even if your pipes are not directly impacted by pouring fats, oils, and grease down the drain, those belonging to neighbors may be affected. Clogged ducts in your sewer system can eventually lead to clogs in the main sewer line and cause blockages and equipment failure.

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At Columbus Water Works, we host grease recycling events throughout the year for you to properly dispose of your fats, oils, and grease. If you are not able to attend a grease recycling event, we also have ten stationary drop-off sites located throughout Columbus. For your convenience, these sites are available 24-hours a day, seven days a week. More information about grease recycling is available here.

Let’s work together this Thanksgiving to keep the fats, oils, and grease out of your drains!

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Thursday, November 15, 2018
If you have not already winterized your home, you may want to consider doing it now. Water lines can easily freeze and cause damage to your home when temperatures drop below 25° Fahrenheit. If the proper steps are taken to prepare your water pipes for cold conditions, by insulating them, the cold weather might not be as bad.  

Below are some “Do-It-Yourself” tips that only require a small amount of money and a little bit of time. If these steps are taken before the cold temperatures hit, you may be able to avoid major damage and repair costs.
  • Locate your shut-off valve and be sure it is working properly in case you experience a burst pipe and need to turn off your water in a hurry.
  • Close, seal, and/or insulate crawl space and attic space openings. These are the most vulnerable pipes during cold weather. The local hardware store will have insulation materials and instructions for installation.
  • Consider using an outdoor faucet cover. It will both protect the spout and the water lines that provide water for your outdoor use.
  • Have your irrigation system serviced to winterize your sprinklers so they will be safe and ready to use again in the spring. This includes turning off your system and blowing excess water out of your sprinklers. Your system is now dry and won’t be likely to freeze in the harsh winters.
If you discover your water lines have frozen, please do not panic. Simply follow the steps below. If at any time you are uncertain of what steps to take, please consult a professional to avoid causing more damage.
  • Turn on your faucets. If nothing comes out, turn off the water at the main shut-off valve, leave the faucets on and call a plumber.
  • Thaw frozen pipes with warm air from a hair dryer, if practical. Start by warming the pipe as close to the faucet as possible, working toward the coldest section of the pipe. Never thaw a pipe with a torch or other open flame.
  • Have your plumber’s telephone number handy, just in case you experience a broken or frozen water pipe.
If you have a broken water pipe in your home or business and are unable to stop the water from leaking due to the break, please call Columbus Water Works at: 706-649-3400. 

You should request a temporary shut-off and a service technician will come to your home to perform an emergency disconnect. This will avoid additional damage to your home or property, as well as unnecessary cost on your water bill.  Once the line is repaired, make sure to call customer service to restore water service to your home or business.

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Wednesday, November 07, 2018
veterans day 18
Columbus, Georgia is fortunate to have Fort Benning as a neighbor to our community.  Our neighbors represent the brave men and women serving our country.  The rich history of our neighboring military base allows us the opportunity to learn more about our country and the years of sacrifice these soldiers and their families have made and are still making today: protecting our freedom. 

In recognition of Veterans Day, Columbus Water Works would like to share the history about why Americans take this day specifically to honor these heroes.  On November 11, 1918, an Armistice agreement was signed, declaring a cease-fire and prompting negotiations to end World War 1.  In 1919, President Wilson proclaimed November 11 “Armistice Day”, commemorating our soldiers for their heroism.

In 1938, Armistice Day became an official Holiday. A day to pay tribute to ALL our Soldiers; a day to remember those who gave their lives, who have survived the battlefield, who are in the midst of battle and those preparing for battle.  Later in 1954, President Eisenhower renamed this holiday Veterans Day. 

On Sunday, November 11, please take a moment to reflect on the sacrifices so many make to protect your freedom and what that freedom affords you and your family.  Say “Thank You” to our neighbors at Fort Benning.

On behalf of Columbus Water Works, “Thank you for your service, your sacrifices, and your bravery.”

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Friday, November 02, 2018
The holiday season is approaching and the number of scams directed at customers are starting to increase. Recent scams have included online posting of advertisements offering to pay your utility bill for a flat rate, people posing as utility workers to gain access to someone’s home, business or bank account information, or phone calls warning that your service is scheduled to be interrupted unless immediate payment is made to the caller.

Below are some tips to help you this holiday season:

  • When paying your water bill, please be vigilant with your money. There are legitimate third party payment processors to help you pay your bills, such as grocery stores, gas stations, and banks. If you are unsure about a vendor, we recommend visiting our website www.cwwga.org  and paying your water bill to us directly. By paying your bill to us directly, you will not have additional fees for electronic payment processing. Additional payment options can be found at: http://www.cwwga.org/plaintext/customerservice/paymentoptions.aspx.
  • All CWW employees have a Photo ID badge identifying their name and employee number. If you are uncertain of their validity, please ask to see their badge. If you are still unsure, please call 706-649-3400 and a customer service representative will assist you.
  • If there is work being done near your home, a CWW employee may knock on your door to notify you of the work and any disruptions to service, otherwise employees will only come to your home if prior arrangements have been made.
  • CWW employees will not come to your home asking for personal information or money.
  • CWW does not contact customers asking them to make immediate payments over the phone to avoid disconnection of services. If you receive a phone call from someone claiming to work at CWW asking for immediate payment on your account, please report the issue to the Columbus Police Department.
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