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Wednesday, December 18, 2019
snowflake lightsThe holiday season is a joyous time for friends and family to show how much they appreciate one another. Loved ones gather together, lights are hung, and the holiday spirit fills the air. People enjoy the holiday season with a celebration of friends, family, and significant others.

Christmas is a time to spread joy and cheer, while New Year’s often marks a fresh start. When celebrating with your friends and family, please remember the holidays can be extremely difficult for others.

This year, we challenge you to find a way to make a positive impact in someone’s life. Did you know that even the smallest act of kindness can make a huge difference? Some ways to help out include: volunteering at an outreach center; helping a neighbor with shopping, errands or chores around the house; or if you are able, perhaps help a family put presents under the tree! Making a difference in someone else’s life may just be the best gift you get yourself this year!

If you are interested in giving back, check with organizations such as churches, the Salvation Army, and the United Way. For more information on how you can get involved this season, click here.

As a special reminder: save your holiday cooking grease and bring it to one of our eight drop off locations or to our Grease Recycling and Pharmaceutical Disposal event on January 11, 2020! For details, click here.

In observation of the holidays, our offices will be closed on Wednesday, December 25, 2019 and Wednesday, January 1, 2020.

If you experience a water-related emergency during this time, please call 706-649-3400.  Emergency Crews will be available. 

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Wednesday, December 04, 2019

Scammers

The holiday season is approaching and the number of scams directed at customers are starting to increase. Recent scams have included online posting of advertisements offering to pay your utility bill for a flat rate, people posing as utility workers to gain access to someone’s home, business or bank account information, or phone calls warning that your service is scheduled to be interrupted unless immediate payment is made to the caller.


Below are some tips to help you this holiday season:
  • When paying your water bill, please be vigilant with your money. There are legitimate third party payment processors to help you pay your bills, such as grocery stores, gas stations, and banks.
  • When using a third party processor, please be advised that we cannot credit payment until it has been received in our offices. Some customers have experienced issues with third party processing delays.
  • To ensure prompt payment on your account, we recommend paying us directly by visiting our website www.cwwga.org. When paying your bill directly, your account will be immediately credited and you will not have additional fees for electronic payment processing. Additional payment options can be found at: https://bit.ly/34Ic27s.
  • All CWW employees have a Photo ID badge identifying their name and employee number. If you are uncertain of their validity, please ask to see their badge. If you are still unsure, please call 706-649-3400 and a customer service representative will assist you.
  • If there is work being done near your home, a CWW employee may knock on your door to notify you of the work and any disruptions to service, otherwise employees will only come to your home if prior arrangements have been made.
  • CWW employees will not come to your home asking for personal information or money.
  • CWW does not contact customers asking them to make immediate payments over the phone to avoid disconnection of services. If you receive a phone call from someone claiming to work at CWW asking for immediate payment on your account, please report the issue to the Columbus Police Department.

We care about your safety and hope these tips are useful to you and your family.


Merry Christmas and Happy New Year!


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