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Monday, November 23, 2020

Columbus Water Works (CWW) cares about our customers and our community.  We understand that the COVID-19 Pandemic has been difficult on everyone and some may still be struggling financially. The feedback received from customers and City Council during our public meetings was to delay the increase due to this hardship in our community.  As a result, the CWW Board voted to postpone the rate increase until April 1, 2021.

This minimal increase of 3.75% will add between $1 and $3 to the majority of our residential customers’ monthly water bills. These funds will allow us to complete necessary upgrades on key areas of our infrastructure. By performing proper repairs, we can avoid paying emergency costs, which are typically three to five times higher than planned repairs.

As an additional measure to ease the financial burden on our low-income customers, we have increased our credit by $1 bringing the total low-income credit to $8.50 per month.  This adjustment will offset a large portion of the rate increase.  If you would like to apply for the low-income credit program, you may call 706-653-4000 to request an application. 

As an organization, we are honored to support our community’s public health, safety, economic stability and environment.  Our dedicated staff works hard to deliver the best possible services, while also working to keep the rates affordable. 

Below are the answers to the most common questions we received about the upcoming rate increase:

Q: How much will this rate increase be?

A: The rate increase will be 3.75% across the board. In other words, the base charge and your usage rates will increase by 3.75%.   The majority of our customers will see an approximate increase between $1 and $3 on their monthly water bill.

                The table below shows the cost comparisons for the most common usage with the new rates:


Q: When will the increase go into effect?

A: Customer bills generated on or after April 1, 2021 will reflect the new rates.

Q: How do I apply for the additional $1 credit on my bill?

A: If you are currently enrolled in our low-income credit program, you will automatically receive the additional credit.  If you are not enrolled in the program, you can apply for enrollment at any time, by calling 706-653-4000 to request an application.

Q: What if I need financial assistance and I do not qualify for the low-income credit program?

A: Columbus Water Works will work with you to establish payment arrangements, based on your situation.  There are also several other agencies who may be able to help.  United Way of the Chattahoochee Valley’s 211 hotline is a great source to connect you with available options. 

Q: Why does sewer cost so much more than water?

A: The treatment processes required to clean wastewater are a lot more complex than treating the river water to be safe for consumption. The treatment requires processes and extensive testing to ensure that we do not harm the environment when we return the water to the environment. These more complex treatment processes cost more to install, maintain and operate.

Q: Why do I pay for garbage collection on my water and sewer bill?

A: Columbus Consolidated Government and Columbus Water Works have partnered to limit the operational costs supported by our community. By including these costs in CWW bills, it prevents the need for a separate billing system, support staff, and other resources required for separate billing.

Please follow us on our Facebook page for updates and additional information about the Columbus Water Works.

Wednesday, November 18, 2020
Thanksgiving is just around the corner - cue the turkey and extended family members. This time of year, is usually a time for an abundance of food, dinner parties and watching the Macy’s Thanksgiving Day Parade with friends and family. The smell of honey ham, dressing, green beans, casseroles and so much more fill the air of every home. This holiday season is a time to show gratitude and to be thankful for all that we have. 

Unfortunately, Thanksgiving Day will be a little different this year. The effects of COVID-19 may be felt all around the world but there is still so much to be thankful for. We can still have a happy holiday this year by taking the proper precautions to make sure we remain as safe as possible. Here are a few ways to make this holiday both fun and safe for you and your family. 

Try a virtual Thanksgiving party

Of course, nothing can beat reuniting with your family in person. However, personal safety is of the upmost importance this year. Host a Zoom Thanksgiving dinner to spend time with your loved ones. Suggest a menu and have everyone prepare their own meal. You can even use apps to play virtual games or use Netflix’s Netflix Party extension to watch a holiday movie with your friends and family.

Host your Thanksgiving celebration outdoors

If you choose to be with your family in person during this holiday, try to host your party outside. Having your celebration outside allows for proper ventilation and a lower risk for the spread of germs. If you will be sharing an enclosed space with others, please consider wearing masks and be mindful of social distancing recommendations.

While celebrating this season with your friends and family, let's all take a moment to consider those among us who are less fortunate. This year has been challenging for many, and showing those in our community a little compassion can have a strong impact. 

Columbus Water Works wishes you a Happy Thanksgiving!

In recognition of Thanksgiving Day, Columbus Water Works will be closed on Thursday, November 26 and Friday, November 27. If you experience a water related emergency, please call 706-649-3400. Emergency crews will be available.

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Friday, November 13, 2020


“Three things in human life are important: the first is to be kind; the second is to be kind; and the third is to be kind.” -Henry James


The word kindness is associated with warmth, humility and consideration. In honor of World Kindness Day, we challenge you to be kind on purpose. Established in 1998, World Kindness day, promotes kindness throughout the globe.

This is a day to reflect and think about what kindness means to you and your community. The year 2020 has been a year filled with uncertainty. However, small acts of kindness and consideration for others have helped us stay strong.

We have rallied together to make the best of this pandemic. Today, you can still be of help to your community.

Here are a few ways that you can show support to your local area.

  1. Pay for the person behind you in line.

  2. Volunteer for a cause

  3. Donate to a local charity

  4. Call a loved one and let them know how much you appreciate them

  5. Hold the door open for someone

  6. Give food to the homeless community

  7. Leave a big tip the next time you’re at restaurant

  8. Shop locally

  9. Most importantly, be kind to yourself!

Click here to follow the Kindness Movement.

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Friday, November 06, 2020
Veterans Day 2020The American soldier plays a vital role in preserving both our nation’s freedom and our sense of security here at home and abroad. These brave men and women work tirelessly to ensure that we can continue to truly be called the "land of the free". Veterans day gives us an opportunity to show our appreciation and support for all that they do.

Originally called Armistice Day, Veterans Day was initially established in remembrance of the day the Allied Nations (the United States, France, Great Britain, Russia, and Italy) and their opponent Germany decided to temporarily end the hostilities between each other during World War I. 

Later, following the aftermath of World War II and the Korean War, Armistice Day was changed to Veteran’s Day to honor American veterans of all wars. President Dwight D. Eisenhower signed the legislation for the holiday on June 1, 1954. Today we continue to celebrate it on November 11 to pay tribute to that original event which took place on November 11, 1918 on the 11th hour.

At this time, Columbus Water Works would like to say thank you to all American soldiers who have fought and those who are currently fighting hard for our country. We appreciate your efforts, as well as your families support for you while you are dedicated to service.

On Wednesday, November 11, Columbus Water Works encourages you to thank a soldier for their service and remember the impact their sacrifices have made in your life.

From all of us at Columbus Water Works, “Thank you for your service, your sacrifices, and your bravery.”

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