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Thursday, May 28, 2020
As many people in our community are struggling due to the COVID-19 Pandemic, we want our customers to know that we are here to help.  Columbus Water Works (CWW) has established additional payment arrangement options to assist customers with their account balance.  Customers who establish payment arrangements will be able to keep their account in a “current” status, while paying on their past due amount.  In addition to offering additional payment arrangement options, we have extended the waiver of the $50 delinquent charge until July 31, 2020. 

It is extremely important that customers make payment on their account and/or contact a representative to establish payment arrangements to avoid non-payment disconnection, which is scheduled to begin on Monday, June 8, 2020.

To make a Payment on Customer Account:  
(please have your account number and/or a copy of your most recent bill)
        In person: Customer Lobby/ Drive-thru 9 am to 5 pm, Monday -Friday
        Over the Phone: 1-855-748-1350
        Online: www.cwwga.org

Need Customer Service Assistance on your Account:
       In person: Customer Lobby/Drive-thru 9 am to 5 pm, Monday -Friday
       Over the phone: 706-649-3400 (phone lines open at 8:30 am)
       Email: Customerservice@cwwga.org

We encourage customers to take advantage of our customer service email option (customerservice@cwwga.org) and our new call back feature to limit your wait time on the phone.  We anticipate a high volume of calls over the next several weeks as our community is transitioning to standard operations, which may increase wait times.

If you prefer to visit our office in person, we have implemented the following safety measures to limit possible COVID-19 exposure:
  • Only 5 customers are permitted in the building at a time.
  • Everyone must wear a facemask in order to enter the building.
  • Everyone will have their temperature screened. People with a temperature of 100.4 or higher will not be permitted to enter the building.
  • Customers are asked to check-in at the check-in station to secure their place in line and asked to wait in their vehicle until they are called to enter the building.
If you do not have a facemask or prefer not to enter the customer lobby, we are also providing customer account assistance and accepting payments through the drive-thru. These measures are subject to change, pending the status of the COVID-19 pandemic.

For those in our community who are experiencing financial hardship and need additional assistance, there are community resources available. One great resource is the United Way of the Chattahoochee Valley.  Simply call 211, United Way’s hotline designed to connect people in need with available resources.

As we continue to battle this virus, we urge the community to continue to follow CDC guidelines, practice social distancing, wear face masks, if possible, and practice good hygiene.

Columbus Water Works will continue to monitor situational updates provided by the Center for Disease Control, as well as other local, state and federal organizations. We are regularly evaluating the situation and latest developments to determine how we can adopt and amend measures, as necessary, to support our customers, the community we serve, and our employees.

For additional information about the Coronavirus and drinking water and wastewater please visit:

Tuesday, May 19, 2020
memorial day 2020Memorial Day is coming up fast, and our community has begun preparations for celebrations honoring the lives lost during times of war. While celebrations may be different this year, remembering and honoring those who lost their lives is important. Without their sacrifices, we would not have the freedom we have today.

Memorial Day was previously known as “Decoration Day.” After the Civil War ended in 1865, Americans in various towns and cities had begun holding springtime tributes to these countless fallen soldiers, decorating their graves with flowers and reciting prayers, communities would join together to decorate the graves of the fallen with flowers. After World War 1, Decoration Day became Memorial Day to include fallen soldiers in every American War. 

In 1971, Memorial Day became a national holiday that is celebrated on the last Monday of May. Congress also established a National Moment of Remembrance at 3 p.m. (local time) for all Americans to pause in an act of national unity.

On Monday, May 25 please join us for a moment of silence at 3 p.m., as we join together as a county and recognize the sacrifices that were made so we could be free. 

In observance of Memorial Day, Columbus Water Works’ offices will be closed on Monday, May 25, 2020. If you experience a water related emergency, please call 706-649-3400. Emergency crews will be available.

For more information regarding Memorial Day, click here.
Friday, May 15, 2020

waterEvery year Columbus Water Works joins thousands of other utilities and community leaders to promote the importance of drinking water in a National Awareness Campaign known as "Imagine A Day Without Water." This campaign is designed to start a conversation reflecting on how important water is in our daily lives. If there were a catastrophe and we no longer had a clean, safe and reliable drinking water supply, how would that impact you? 

Today, every community around the world is being impacted by COVID-19 in various ways from economic hardships and lost jobs to uncontrollable sickness and lives being lost. Health Officials are stressing the importance of personal hygiene and disinfecting commonly touched areas to help mitigate the spread of this new virus.  And suddenly the need for safe, clean drinking water became a top priority for many people.

As Water Professionals, our staff continues to work and deliver clean, safe and reliable drinking water to every business and resident of Muscogee County and Fort Benning. Working in the background our men and women continued supporting our hospitals, fire departments, manufacturers, farmers and every home and business in our community. Although this pandemic has not interrupted the reliable supply of drinking water, it has perhaps reminded us just how vital drinking water is to our every day lives. 

If you are looking for ways you can help, we urge you to reach out to community agencies such as United Way of the Chattahoochee Valley, or the Community Foundation.  There is still need in our community and we can still lend a helping hand while practicing social distancing. 

Thank you for allowing us to serve you during these uncertain times! As we all begin slowly resuming our “normal lives” we urge everyone to continue to practice proper hygiene, wear face masks to protect yourself and the person standing near you and continue to show compassion for each other. Remember, we are all impacted by this pandemic in different ways. 

Friday, May 08, 2020

As Muscogee County and the State of Georgia begin to re-open, Columbus Water Works (CWW) has begun to transition to normal (with provisions) operations over the next several weeks. Effective Monday, May 4, 2020, CWW began the transition process as outlined in our Coronavirus Preparedness Plan, which includes continued measures to minimize the risk of COVID-19 exposure. As our staff transitions from remote working conditions to onsite with additional protocols, we are preparing to reopen our customer lobby. 


On Monday, May 18, 2020, we will reopen our customer service lobby located at 1421 Veterans Parkway, Columbus GA 31901. In an effort to limit possible COVID-19 exposure to our customers and employees, we will only allow 5 customers in the building at a time.  We will also be checking temperatures and requiring customers to wear facemasks in order to enter the building. Customers who do not have a facemask or have a temperature of 100.4 degrees or higher, will not be permitted to enter the building. We will continue to provide customer account assistance and accept payments through the drive-thru, over the phone and via email. 


In order to promote proper social distancing while waiting to enter the building, we will have a station setup outside the main entrance where you will be able to check in and secure your place in line. We ask that you wait in your car until it is your turn, at which time we will notify you.  We understand that these additional measures may require more time for our staff to assist you, and appreciate your understanding as we take the necessary precautions to ensure everyone’s safety. These measures are subject to change, pending the status of the COVID-19 pandemic.


As we transition back to normal operations, we will be ending the temporary suspension of service disconnections for non-payment on May 31, 2020. We will resume with delinquent charges and non-payment disconnections on Monday, June 8, 2020. Please make sure your account is current or have established arrangements to prevent service interruption. We understand that many in our community are experiencing financial hardship as a result of the coronavirus. We are working with customers on a case by case basis to establish arrangements on their account. 


The information below provides ways to make payment on your account and to connect with a customer service representative for additional assistance.


To make a Payment on Customer Account: 
(please have your account number and/or a copy of your most recent bill)

In person: Customer Lobby/ Drive-thru 9 am to 5 pm

Over the Phone: 1-855-748-1350

Online: www.cwwga.org


Need Customer Service Assistance on your account

In person: Customer Lobby/Drive-thru 9 am to 5 pm

Over the phone: 706-649-3400

Email: customerservice@cwwga.org


There are also community resources for those experiencing financial hardship and need additional assistance. One great resource is the United Way of the Chattahoochee Valley. Simply call 211, United Way’s hotline designed to connect people in need with available resources. 


We urge the community to continue to follow CDC guidelines, practice social distancing, wear face masks if possible, and practice good hygiene.


Columbus Water Works will continue to monitor situational updates provided by the Center for Disease Control, as well as other local, state and federal organizations. We are regularly evaluating the situation and latest developments to determine how we can adopt and amend measures, as necessary, to support our customers, the community we serve, and our employees. 


For additional information about the Coronavirus and drinking water and wastewater please visit:

 

·      Environmental Protection Agency - Americans can continue to use and drink water from their tap as usual

Thursday, May 07, 2020

drinking water week

National Drinking Water Week is May 3 through May 9, 2020.  Water Professionals have been recognized during the first week of May for over 40 years, for their work in providing clean, safe and reliable water and wastewater services to their communities. The COVID-19 pandemic has not changed the dedication of these men and women, who continue to work around the clock ensuring our communities have the vital support clean, safe drinking water provides.

In 2015, Georgia dedicated the first Monday in May as Water Professionals Day.  On Monday, May 4th, communities across Georgia recognized their water professionals in a virtual way to thank them for their continuous service, no matter what we are facing these men and women keep working. Many people do not realize how vital clean drinking water is to a community's health. Safe and reliable drinking water directly impacts public health, fire protection, medical services, industry, agriculture, and more. Readily available drinking water has been extremely important during the pandemic to mitigate the spread of the virus.  Once these difficult times pass, the importance of drinking water will continue to provide essential support to every community.  The water professionals at Columbus Water Works are proud to serve our community with essential water – the fuel of life. We will continue to operate around the clock providing clean, safe and reliable water and wastewater services. 

Thank You to all the essential workers supporting our community. Together, we will make it through these difficult times. 

 



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