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Wednesday, June 28, 2017
Beware of Imposters Posing as Utility Workers
There continues to be a rising concern over people posing as utility employees to gain access to a person’s home, business, or personal information.   At Columbus Water Works (CWW) we take this issue very seriously, as the security and safety of our customers are extremely important to us.  We encourage our customers to be alert of impostors posing as CWW employees and to contact us should you ever have any questions or concerns.

Here is a list of things you should know to help identify if you are really dealing with a CWW employee.

  1. All CWW Employees have a Photo ID Badge identifying their name and employee number.  If you are uncertain of the validity of any of our team members, please ask to see their CWW Identification Badge.  If you are still unsure if they work for CWW, you may call our main customer service number at 706-649-3400 to speak with a service representative.  They will be able to verify the employee by ID Badge number and confirm the service order assignment which authorizes them to be at your location. 
  2. If there is work being performed in the vicinity of your location, CWW employee may have a need to knock on your door to notify you any potential disruptions to your service.  Otherwise, CWW employees should only come to your home if prior arrangements have been made with our customer service area to complete a service order, for example, to perform meter installation or to reread your meter.  
  3. CWW employees will never come to your home or office location asking for personal information or money.
  4. CWW will not initiate a telephone contact to individual residential customers to request immediate payment on the account in order to avoid disconnection of services.  If you receive a phone call requesting immediate payment on your account from someone alleging to be a CWW employee, please report the issue to the authorities.
  5. All service vehicles for CWW personnel or any of our contracted workers will be clearly identified by an appropriate organizational logo.


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