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Wednesday, January 22, 2020
Low Income Credit Program
Water ConservationEffective January 2007, the Board of Water Commissioners implemented a Low Income Credit Program for income-eligible residential customers. This program is in response to feedback we received from our customers and changes in the economic environment, which have impacted our low-income customers.

How Does the Program Work?

The Program provides a monthly $7.50 credit for qualifying residential customers. This is consistent with the City’s current residential garbage rate program that provides qualified customers with a 25 percent credit, rounded to the nearest dime on their garbage collection fee.

How Do I Know If I Qualify?

To qualify for the low-income credit program, you need to:
  1. Have a residential account in your name with the Columbus Water Works, and;
  2. Meet the US Department of Health and Human Services poverty guidelines for household size and income as established and published each calendar year in the Federal Register.
How Do I Apply?
  • If you are currently receiving reduced garbage rate, your water bill will automatically be adjusted to reflect the credit.
  • If you are not currently receiving the reduced garbage rate, please contact the Citizen’s Service Center by calling 311 or 706-653-4000 to request enrollment.
When applying for the program please make sure all documentation is submitted. Incomplete applications cannot be processed. Customers who are enrolled in the program are required to re-certify eligibility every two years. Please contact Citizen’s Services Center for important deadlines associated with this process.

More information on these guidelines may be found at: http://aspe.hhs.gov/poverty

For more information and commonly asked questions about the program, click here.
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