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Wednesday, December 04, 2019


The holiday season is approaching and the number of scams directed at customers are starting to increase. Recent scams have included online posting of advertisements offering to pay your utility bill for a flat rate, people posing as utility workers to gain access to someone’s home, business or bank account information, or phone calls warning that your service is scheduled to be interrupted unless immediate payment is made to the caller.

Below are some tips to help you this holiday season:
  • When paying your water bill, please be vigilant with your money. There are legitimate third party payment processors to help you pay your bills, such as grocery stores, gas stations, and banks.
  • When using a third party processor, please be advised that we cannot credit payment until it has been received in our offices. Some customers have experienced issues with third party processing delays.
  • To ensure prompt payment on your account, we recommend paying us directly by visiting our website www.cwwga.org. When paying your bill directly, your account will be immediately credited and you will not have additional fees for electronic payment processing. Additional payment options can be found at: https://bit.ly/34Ic27s.
  • All CWW employees have a Photo ID badge identifying their name and employee number. If you are uncertain of their validity, please ask to see their badge. If you are still unsure, please call 706-649-3400 and a customer service representative will assist you.
  • If there is work being done near your home, a CWW employee may knock on your door to notify you of the work and any disruptions to service, otherwise employees will only come to your home if prior arrangements have been made.
  • CWW employees will not come to your home asking for personal information or money.
  • CWW does not contact customers asking them to make immediate payments over the phone to avoid disconnection of services. If you receive a phone call from someone claiming to work at CWW asking for immediate payment on your account, please report the issue to the Columbus Police Department.

We care about your safety and hope these tips are useful to you and your family.

Merry Christmas and Happy New Year!

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Tuesday, November 26, 2019

While spending time with friends and family is important during the holiday season, giving back to the community is equally as important. There are people in the community who are low on resources to celebrate the holiday season and it’s important we remember to help them in any way we can. Did you know that engaging in service projects can be a bonding experience for the whole family and can teach children how to give back to the community? If you are looking for a new way to fellowship together during the holidays, we suggest checking out some of the options below.

  1. Double the recipe. You and your family can join together to make many delicious holiday treats to offer a little homemade comfort to those in need. Check out Everyday Health for tips on how to bake with substitutes to avoid possible allergic reactions. 

  2. Donate to a food bank. Picking out food items from the grocery store can be an easy way to give back. Take the family on a shopping trip to pick up nonperishable goods for a local food bank or church. Extra food is always a huge help around the holidays. 

  3. Visit a nursing home. You and your family can decorate holiday cards and make small holiday gifts for the residents. Many people in these homes welcome extra cheer and visitors, especially around the holidays. 

  4. Clean out the toy box. Kids can donate some of the lightly-used games and toys they own to donate to kids who do not have any. Alternatively, you can also take the kids to the store to shop for new toys to donate. 

  5. Volunteer around the local area. The whole family can come together to help make a difference within the community. United Way is a local organization with many volunteer opportunities for anyone looking to help out. Check out United Way to see all of the different ways you and your family can make a positive impact this holiday season. 

Giving back to the community is an important gesture that can highly impact someone’s life. If you do not have the time to get the family together to complete a service project, consider monetary donations instead. The amount of the donation does not matter, any amount can make a difference.

Columbus Water Works would like to thank all of those who help our community. Your generous efforts and donations make a difference for those in need.

Remember to connect with us on Facebook!

Friday, November 15, 2019
ThanksgivingblogThe holiday season is upon us and Thanksgiving dinner planning comes along with it. Families are planning dinner menus, sending out invitations, and looking forward to watching the Macy’s Thanksgiving Day Parade. Families prepare massive dinners that include turkey, dressing, casseroles, green beans, cranberry sauce and so much more. Thanksgiving is a day for people to eat the best food they can make and enjoy time with loved ones. Unfortunately, many families find themselves without resources to have a Thanksgiving celebration.

It is important to show gratitude for our blessings during the holidays. Showing gratitude can open our eyes to the fact that others are not as fortunate and can promote a giving spirit. For opportunities to help others in the community, reach out to local food banks, charities, or churches.

When celebrating this season with your friends and family, please try to think about others who may not have what you do. Reach out to someone in need and show those who are less fortunate a little bit of compassion and caring. It may be what one person just might be thankful for.

Columbus Water Works wishes you a Happy Thanksgiving!

In recognition of Thanksgiving Day, Columbus Water Works will be closed on Thursday, November 28 and Friday, November 29. If you experience a water related emergency, please call 706-649-3400. Emergency crews will be available.

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this holiday season!

Friday, November 08, 2019
Columbus Water Works recognizes that proper maintenance of our infrastructure is important so that we can provide cost-effective and reliable services to our community.  One essential element of our comprehensive maintenance program is the inspection and rehabilitation of water lines.

Beginning on November 11, approximately 12,000 linear feet of water lines between 4th Street and 6th Street, traveling north and south and between Front Avenue and 6th Avenue, traveling east and west will undergo scheduled maintenance.  Due to the size and complexity of this project, work is expected to take approximately 180 days.  Pending any unforeseen emergencies or weather delays, work is scheduled to be completed in May 2020.

Our contractor, Mainlining America, LLC., will begin this project on Monday, November 11th.  Work is scheduled to occur Monday through Friday between the hours 8 am and 4 pm. Security barriers and signage will be in place to ensure the safety of pedestrians and reduce the disruption of the traffic flow.

Columbus Water Works employs many maintenance and rehabilitation programs, such as this cleaning and lining project, to prolong the life and productivity of our infrastructure and prevent water line breaks.

Please follow us on our Facebook page for updates and additional information about this and other construction projects.
Wednesday, November 06, 2019
Columbus, Georgia is fortunate to have Fort Benning as a close neighbor to veterans-dayour community. Fort Benning is a United States Army post that supports active-duty military, reserve component soldiers, retirees, and family members. The history of the close military base provides us with opportunities to learn more about our country and learn more about the men and women who give their all to for your freedom.

November 11 is an important day in American history. It is the day that signaled the end of World War I in 1918. In 1919, President Wilson proclaimed November 11 “Armistice Day”, commemorating our soldiers for their heroism. In 1938, the United States Congress approved an act starting November 11 as a legal holiday dedicated to the cause of world peace and honoring those who sacrificed their lives in search of it. President Eisenhower officially changed the name to “Veterans Day” in 1954 to honor all soldiers who sacrificed everything for their country.

Veterans Day is a celebration of those who gave their lives to keep our country and our freedom safe. Every year on November 11th, Arlington National Cemetery holds a memorial service to honor over 400,000 soldiers who gave up their lives to protect and serve the United States. Many schools and businesses are closed nationwide on Veterans Day to show respect and honor to those who fought selflessly for our country. Without the hard work and sacrifices these brave men and women made, we would not be the country we are today.

On Monday, November 11, Columbus Water Works encourages you to thank a soldier for their service and remember the impact their sacrifices have made in your life.

From all of us at Columbus Water Works, “Thank you for your service, your sacrifices, and your bravery.”

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Friday, October 25, 2019
2019 halloween
Halloween is just around the corner and families all over the community are preparing. Its tradition for families to search for the perfect costume, decorations, and treats for those little trick-or-treaters. This year, trick or treat night will take place on Thursday, October 31. Below are some tips to help keep you safe as you enjoy the Halloween festivities.

Trick or Treat Safety Tips:

  1. The Columbus Police Department advises trick-or-treating between 6 p.m. to 8:30 p.m.
  2. Plan costumes that are bright and reflective and that fit correctly to prevent entanglement and tripping.
  3. Consider non-toxic makeup and decorative hats as an alternative to masks, because masks can limit or block eyesight.
  4. Stay in a group and communicate where you will be going. Remain on well-lit streets and always use the sidewalk.
  5. A parent or a responsible adult should accompany young children to ensure safety, any child under the age of 12 should be accompanied by a responsible adult.
  6. Leave electronics in a purse or a bag you are carrying. Have them ready if necessary, but focus on keeping together in a group, communication, and keeping your head up to be observant.
  7. Always check the candy given to your child before letting them eat it.

While trick-or-treating is the traditional way to have family fun, there are also many other family-friendly activities taking place in our community to celebrate Halloween. Visit the Muscogee Moms Fall Festival guide or visit https://familyandkidsga.com/fall-festivals-columbus-ga/ to see other events that will be happening in the community.

Columbus Water Works wishes you a safe and Happy Halloween!

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Wednesday, October 23, 2019
On October 23, Columbus Water Works (CWW) will join other water professionals, elected officials, non-profit organizations and water providers across the nation to raise awareness about the importance of water by recognizing the fifth annual “Imagine a Day without Water”. Arranged by the Value of Water Coalition, hundreds of organizations will host programs and lead projects aimed at raising awareness about the crucial need for investment in our nation’s water infrastructure.

“Imagine a Day without Water” emphasizes the important role water plays in our Nation’s public health and economic foundation. This event is a day dedicated to education and advocacy about the value of water. It is an opportunity for everyone who cares about safe and reliable water to recognize the importance and value of our most essential resource - water. Through social media and other communication platforms, “Imagine A Day without water” is promoting conversations on how water is essential, invaluable, and worthy of investment.

Can you “Imagine a Day without Water?”

The intricate system of facilities and pipes, mostly deep underground that move and treat our drinking water is often forgotten. But could you imagine a day without any water - a day without safe, reliable water and wastewater service? A day without water means no water comes out of your tap to brush your teeth. When you flush the toilet, nothing happens. It means firefighters have no water to put out fires, farmers couldn’t water their crops, and doctors couldn’t wash their hands before they treat patients.

The water professionals at the Columbus Water Works recognize the vital role safe and reliable water plays in our community. We use a proactive process applied throughout our organization to address aging infrastructure, corrective and preventive maintenance, and replacement as well as future planning to accommodate the growing population’s water and wastewater needs. This Master Plan forecasts system needs for 25 years. It is updated every five (5) years, allowing for an accurate plan and funding allocation for current and future projects.

One significant piece of the plan is the Capital Improvement Program. The program focuses on the replacement and renovation of aging pipelines and system improvements to meet Columbus’ needs. Since project funding is limited, CWW is committed to making sure funds are used in the most efficient and effective way, providing the highest return on investment.

Although no system is perfect, Columbus Water Works is dedicated to working hard to ensure that our community never has to experience a day without water.

For more information about the Value of Water Coalition and its effort to raise awareness regarding the importance of water and its infrastructure, visit http://thevalueofwater.org/.

Connect with us on Facebook to learn more about Imagine a Day without Water.
Wednesday, October 09, 2019

Columbus Day 
Columbus Day is a national holiday that pays tribute Christopher Columbus landing in the Americas in 1492. Christopher Columbus intended to voyage toward China, India, and Asia. But on October 12th he landed in the Bahamas, making him the first European to explore the Americas. His discovery led to the great nation of the United
President Franklin D. Roosevelt pronounced the holiday originally on October 12th, but in 1971 Columbus Day was changed to the second Monday in October.

Today, the holiday is celebrated to honor Christopher Columbus and Italian-American heritage all over the United States. No matter how you decide to celebrate Columbus Day, whether with your family or in a parade, we hope you have a fun-filled and relaxing celebration!

In observance of Columbus Day, our offices will be closed on Monday, October 14th, 2019. If you experience a water related emergency during this time, please call 706-649-3400.  Emergency crews will be available to assist you.

Columbus Water Works wishes you a Happy Columbus Day!

Don’t forget to connect with us on Facebook!

Enjoy your holiday! For more information on the history of Columbus Day, please visit: http://www.history.com/topics/exploration/columbus-day
Monday, September 09, 2019

9-11On September 11, 2001, the United States suffered a great tragedy when four planes were hijacked and deliberately flown into two important buildings: the Pentagon in Washington D.C. and the Twin Towers of the World Trade Center in New York City.  This devastating attack claimed the lives of over 3,000 people and more than 400 police officers and firefighters.  As a nation, we stood together to overcome the largest terrorist attack on our soil.  Today, 16 years later, we still stand together to honor the many lives lost and to pay tribute to the bravery of the men and women who worked tirelessly to find survivors.

On December 18, 2002, President Bush signed a resolution into law proclaiming September 11 as Patriot Day.  On this day each year, our nation joins together to honor the lives lost.  Although Patriot Day is not a federal holiday, the United States joins together at 8:46 a.m. marking the time the first plane flew into the World Trade Center with special church services, prayers and moments of silence.  In addition, flags are flown at half-staff as a mark of respect.

We encourage the community to join us in a moment of silence on Wednesday, September 11 at 8:46 a.m. in remembrance of those who lost their lives and for those who risked their lives for one another during this tragedy. 

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Friday, September 06, 2019
Columbus Water Works is a proud member of this community. We partner with Keep Columbus Beautiful and other organizations to support several programs that enhance our way of life. One of the programs is the Annual Help-the-Hooch and Watershed Festival. This program started 25 years ago as an idea for a clean-up project. The first year, we had over 500 volunteers working to clean up the Chattahoochee River and Riverwalk. This past year we had over 11,000 volunteers and were recognized as the single largest clean-up project in Georgia, encompassing Muscogee County, Harris County, Ft. Benning and Russell County in Alabama. Volunteers in the Chattahoochee Valley area have been working hard to help protect our water, which is the most precious resource we have. 

In recognition of these efforts, a Watershed Festival has been added to the river clean-up eve2019 help the hoochnt. At this festival, groups and companies come and display what they are doing to help protect our community and the environment.

This year’s event will be on Friday, October 4 and Saturday, October 5. Friday’s event will focus on the area’s schools and Ft. Benning. Saturday’s event will focus on community volunteers and the Watershed Festival. The river and waterway clean-up will be on Saturday, October 5th and start at 8:00 am and finish at 11:00 am. The Watershed Festival will be held at Woodruff Park, 100 Bay Avenue, Columbus, GA 31901, Beginning at 11 a.m. and ending at 1 p.m.

For more information, contact Keep Columbus Beautiful Commission at 706-653-4008 or visit their website at:

Tuesday, July 23, 2019
Columbus Water Works, Keep Columbus Beautiful and the Muscogee County Sheriff’s Department are teaming up again, to hold another Grease Recycling and Pharmaceutical Disposal Event! On Saturday August 10, 2019 from 10 a.m. to 2 p.m., we will be at the Big Lots parking lot on Sidney Simon Boulevard and in our customer parking lot on Veterans Parkway collecting used cooking grease and old or unused medications. Please join us in our efforts to protect the environment by bringing your used cooking grease and old medications for recycling and proper disposal.

The recycling of old medications and used cooking grease are a part of our initiative to be good stewards of the environment. By collecting them, we help to prevent the clogging of sewer lines which can be costly as well as provide a supplemental power source for our wastewater treatment plant.

If you can’t make it to the event, there are also 11 stationary drop-off sites located throughout Columbus.  These sites are available 24-hours a day, 7 days a week for your convenience. Thank you for your assistance in keeping cooking grease out of the sewer lines.

Click here to learn more about the event.
Wednesday, July 10, 2019
Are you planning a landscaping project this summer?  If so, Columbus Water Works would like to remind our customers to make sure to have utility lines located before beginning any mechanized digging on your property.  Many utilities have their lines located underground.  If underground utility lines are not properly located before digging, you may be in store for an unpleasant surprise.   If utility lines are hit, you may cause harm to yourself, damage to the property and/ or impact the utility’s ability to provide services.  When a utility line is damaged and the lines were not marked, in accordance to state law, the person who damaged the line is responsible for repair costs. 

At Columbus Water Works, we locate our lines in 2 colors: blue and green.  The blue lines indicate a water line and the green a sewer line.  Other utilities use different colors.  
Utility Locate

Please remember to call before you dig! Just dial 811 or 1-800-282-4711 at least 48 hours before beginning your project to request a utility locate.

For more information on Utility Locates, please click here

Wednesday, June 26, 2019
Independence DayIndependence Day is a day to honor our ancestors’ courageous fight and the many men and women who continue to protect it. Their sacrifices allow us to be free. Many of our customers celebrate with backyard cookouts, picnics, family gatherings and community events. 

Columbus Water Works wishes you a Happy Independence Day. In recognition of this national holiday, we will be closing our offices on Thursday, July 4, 2019 and Friday, July 5, 2019. Our offices will reopen again on Monday, July 8, 2019.

If you need to make a payment on your account, you may pay online by visiting our website (www.cwwga.org) or call our automated payment system (1-855-748-1350). Please have your account number when making your payment. You may also use our overnight drop box located in our customer service parking lot at 1421 Veterans Parkway.

If you experience a water-related emergency during this time, please call 706-649-3400. Emergency Crews will be available.
Thursday, June 20, 2019
Summer KidsIf you’re a kid then summer time only means one thing- school is officially out! If you’re a parent, the summer months can be challenging as you try to figure out ways to keep your kids active and entertained. In this blog post, we’ll provide you with information on the best activities available for kids in the local area. From whitewater rafting and mad scientist experiments to wildlife survival classes, we’ve got you covered with everything you need to know to keep your kids active this summer.

Whitewater Rafting

Columbus, Georgia is home to a few of the largest rapids east of Colorado and the longest urban whitewater rafting course in the world. Two courses are available each day, the classic and the challenge course. The classic course, ran when the water is lower and the rapids are not as fast, is the perfect choice for the entire family.

Oxbow Meadows Environmental Learning Center

Oxbow Meadows offers plenty of activities for people of all ages throughout the year. The programs are ramped up during the summer when kids are out of school. This year Oxbow Meadows will offer several unique programs like Radical Reptiles, Nature Nuggets, and Kids vs Wild, all of which are sure to be entertaining for your kids. You can view the entire calendar of summer programs here.

Columbus Botanical Gardens

Similar to Oxbow Meadows, the Columbus Botanical Gardens is the place to be for children that love nature and enjoy having outdoor adventures. On Aug. 17, 2019, the Columbus Botanical Gardens will host a Butterfly Release event. More information about the Columbus Botanical Gardens and the Butterfly Release event is available here.

Coca-Cola Space Science Center

The Coca-Cola Space and Science Center offers regular programming throughout the year. Typical programs open to the public are Astronomy Nights, Comic Book & Toy Shows, and the recent Music Under the Dome Series. Periodically, the space center also hosts Astronaut visits!
With all of the summer activities available for kids, the only challenge you’ll face s finding somewhere to go!

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Wednesday, June 12, 2019
Hot weather has returned to Columbus and its bringing people down to the Chattahoochee River. Many Columbus residents spend weekday afternoons and weekends on the river to cool off and to have fun outdoors. Unfortunately, few people realize the dangers associated with swimming and other water sports such as kayaking and rafting.river safety We’ve provided a few tips below on how to stay safe in the river.

Here are seven tips for keeping safe while out on the river:

1.  Know the water temperature
Cold water can be hazardous. While it may be hot outside, water below the surface may be colder than the temperature outside. Keep the water temperature in mind, as the National Center for Cold Water Safety reports that hypothermia can set in quickly.

2.  Wear a life jacket
Inexperienced swimmers and small children should always wear life jackets around water. Experienced swimmers should also consider wearing life jackets when swimming in rivers as currents may be stronger than expected. According to Royal Life Saving, an average of 11 drownings take place every year during water-related activities in creeks and streams.

3.  Never swim alone
Swimming should always happen when a lifeguard is present in groups. Both the YMCA and Respect the River recommend swimming in groups or with a lifeguard present. Further notifying others that aren't with you of your swimming plans may also help to raise the alarm in the case of an emergency.

4.  Stay energized
Be sure to take snack breaks and stay hydrated while you’re actively swimming or rafting on the river. This way, you stay energized and alert and able to respond to any potential emergencies. 

5.  Know your limits
Be familiar with your limits. Swimming in a pool is different than swimming in open water. There may be fast currents or temperature changes in the water to account for. If you do not know your limits, think about starting slow and staying close to the shoreline.

6.  Wear protective equipment
When swimming, rafting or kayaking, wear protective equipment. Raft Masters recommends always wearing a helmet and life jacket when rafting. Life jackets are also recommended when swimming and kayaking as well.

7.  Avoid alcohol and drugs
Stay sober. When swimming or playing in open water, you'll need a clear head to respond to changes in the environment adequately. Alcohol dulls your senses and slows your reaction time, making it difficult to react to changes in the environment.

Now that you know more about staying safe around water; use these tips, and have a great summer!

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Wednesday, June 05, 2019
CCR 2019Quality drinking water is essential in nearly every aspect of life. As a part of the Safe Drinking Water Act, the U.S. Environmental Protection Agency (EPA) sets many water quality regulations to ensure every community has access to clean drinking water.  In addition to regulating the water treatment process and the quality of distributed drinking water, every water provider must provide an annual Consumer Confidence Report (CCR) to every customer.

The CCR provides vital information about each community’s drinking water and is designed to give community members an understanding of their water quality. The information included in the CCR is the water source, possible contaminants, water quality test results for the previous calendar year, and educational health information.

Columbus Water Works (CWW) is mailing the annual CCR directly to all of our customers this week.  We are pleased to inform you that your drinking water quality is excellent and that CWW is in compliance with all state and federal guidelines for drinking water.  We are committed to delivering high-quality drinking water. We remain vigilant in meeting the challenges of source water protection, water conservation, and community education while continuing to provide safe drinking water to everyone in the community.

When you receive your copy of the 2018 CCR, please take a moment to review the report and see how your drinking water measures up to the regulations.  If you do not receive a copy or would like another copy, you may visit our main office, located at 1421 Veterans Parkway or visit www.cwwga.org to view a digital copy.

To view a digital copy of the 2018 Water Quality Report, click here.
Wednesday, May 29, 2019
hydThe temperature is heating up outside. It's essential to stay hydrated all year, but more so in the late spring and early summer when temperatures are rising. Staying hydrated does not have to be a time-consuming process. It is easy to incorporate water into your daily activities. Drinking fluids is critical to being healthy and helps to maintain the necessary functions of the human body. Every cell and organ in your body requires water to function. You can improve your overall health, and be on the path to wellness by drinking water and staying hydrated. Below, we have included five easy ways to stay hydrated this summer.

Keep a bottle of water

Carrying a reusable water bottle with you ensures that you that will have access to water. When the bottle is empty, simply refill it and take a sip to stay hydrated.

Eat water-rich foods

According to Nutrition News, food choices can account for 20 percent of your daily fluid intake. Many fruits and vegetables contain large amounts of water. Watermelons, strawberries, and tomatoes are just a few examples of foods rich in water. Luckily, these fruits are also in season during the summer and should not be too difficult to find in your local supermarket.

Opt for water at restaurants

You’ll have plenty of refreshment options available at restaurants. Choose water. Soft drinks and alcohol do a poor job hydrating your body. Drinking alcohol is known to lead to dehydration.

Hydrate with a frozen dessert

Eating frozen desserts, like homemade popsicles that blend fruit and water, are great ways to stay hydrated. You could also eat frozen desserts such as pudding and jello.

When you’re feeling hungry, drink water

Dehydration and thirst can sometimes be confused with hunger. Drinking water can help you feel full and keep you from overeating later.

These are only a few ways to stay hydrated during the summer and incorporate water into your day! Be creative and find more ways to stay hydrated this summer!

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Monday, May 20, 2019
Memorial Day 2019MD
Memorial Day is fast approaching, and our community has begun preparations for celebrations honoring the lives lost during times of war. Each national holiday has a history, and it is essential to understand that history to preserve its purpose.

Memorial Day used to be known as “Decoration Day.” In 1866, one year after the Civil War ended, communities would join together to decorate the graves of the fallen with flowers. Each community designated their day of remembrance. After World War 1, Decoration Day became Memorial Day to include fallen soldiers in every American War.

In 1971, Memorial Day became a national holiday that is celebrated on the last Monday of May. U.S. Congress also established a National Moment of Remembrance at 3 p.m. (local time) for all Americans to pause in an act of national unity for one minute.

On Memorial Day, as you pay tribute to the many lives lost during battle, please join us for a moment of silence at 3 p.m.

In observance of Memorial Day, Columbus Water Works’ offices will be closed on Monday, May 27, 2019. Emergency Crews will be available, if you have a leak or other water-related emergency, please call 706-649-3400.

For more information regarding Memorial Day, visit http://www.history.com/topics/holidays/memorial-day-history.

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Monday, May 06, 2019
The first Monday in May is Water Professionals Appreciation Day in Georgia. In 2015, Governor Deal along with other government officials approved this bill and signed it into law.  This day is designated to recognize water professionals of all levels, from lab analysts to operators and from engineers to consultants. Crews Working

Safe and reliable drinking water is essential to a community's health.  Access to safe drinking water impacts public health, fire protection, medical services, agriculture, and more.  The water professionals at Columbus Water Works have dedicated their careers to ensure that you have access to high-quality drinking water every time you turn on your tap. At the Columbus Water Works, we are proud to serve the residents of our community. We operate around the clock to provide our customers with clean drinking water and reliable services.  We take pride in our work and our role in supporting our local economy. 

In addition to our commitment to providing you with clean, safe drinking water, we also dispose of wastewater. Proper wastewater disposal includes safe and efficient collection and thorough wastewater treatment. Once treated, we can safely return this water to the river.  Returning cleaned wastewater to the river helps sustain this water resource for other communities downstream from Columbus, Preventative maintenance programGeorgia.

Thank you for trusting us to supply your drinking water!

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Wednesday, April 24, 2019
Repairing water leaks is very important to Columbus Water Works (CWW) and we value the community’s help with reporting leaks.

Customers are encouraged to check their plumbing and irrigation systems regularly to identify problems early and avoid an unexpected increase in their monthly billing. Even a small leak, such as a running toilet or a faulty irrigation sprinkler, can cause excessive and expensive water consumption. If you experience a leak on private property, eligible customers may contact our Customer Service department at 706.649.3400 for more information about a possible adjustment on their account.

If you are experiencing a water leak inside your home or office building or outside in the areas between the water meter and your home, please consult with a plumber as this is a leak on private property. If you don’t visually see a leak, you may notice a problem if your water bill is unusually high. In some cases, our meter maintenance personnel may detect a water leak while reading your meter. If so, a door hanger will be left at your residence to notify you of a potential problem.

When leaks are reported to us, we have a systematic process that we follow to ensure timely and proper repairs are made.

Once the report is received by our customer service staff, an onsite investigation will be scheduled for someone to check and verify the leak. (This is typically done within one Business day.) If the leak is determined to be located between the meter box and the street or if the leak is in a public area, CWW is responsible for the repair. If it is determined the leak is on the customer side of the water meter, the property owner will be responsible for finding and repairing the water leak on their property. CWW will notify the property owner if the leak is their responsibility.

The onsite investigation is used to determine the severity of the leak. Based upon the severity and the impact the leak has on the system and customers; leaks are classified into one of three categories for prioritizing and scheduling repairs:

Severity Level 1: emergency leaks: (typical repair time 1-2 days)
Severity Level 2: priority leaks (typical repair time of 5-7 days)
Severity Level 3: minor leaks: (typical 4 week repair time)

Emergency Leaks

Example of Emergency Leak
  • neighborhoods or businesses do not have water
  • property damage is occurring or has occurred
  • leak is deemed to be a hazard to the public
  • could cause major ice spots in the winter
  • customers have no or reduced water pressure or water flow

Priority Leaks

Example of Priority Leak
  • steady flow that causes attention, but is not causing any property damage
  • leak may appear to be large, due to the amount of water visible
  • leak is minor but could result in property damage if left unattended
  • surrounding customers have low water pressure

Minor Leaks

Example of Minor Leaks
  • not deemed hazardous to customers
  • not damaging property
  • leaking slowly
  • leak is small
  • leak is not causing any loss of water pressure to surrounding customers

Once the leak is prioritized, CWW will schedule a crew to repair the leak. CWW is required to call Georgia 811 “Call Before You Dig” for a utility locate before repair work can begin. CWW may also need to obtain a city permit for traffic control, depending on the location of the leak. In some instances, this process can take up to five business days to complete prior to our crews being able to make the repair. In the case of emergency repairs, both the city and 811 personnel work diligently with us to complete this process as quickly and safely as possible.

Please keep this in mind and know that we have staff working 24/7 on all infrastructure problems throughout our entire 2,183-mile system of sewer and water pipes. Our staff continuously work to mark leaks (with either a flag or line locate identifications) that have been reported and are scheduled for repairs.

We appreciate your patience and understanding as we work to address water leaks, to continue enhancing our response time and ensure clean, high-quality drinking water on its path to your home or business.

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