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Wednesday, June 28, 2017
There continues to be a rising concern over people posing as utility employees to gain access to a person’s home, business, or personal information.   At Columbus Water Works (CWW) we take this issue very seriously, as the security and safety of our customers are extremely important to us.  We encourage our customers to be alert of impostors posing as CWW employees and to contact us should you ever have any questions or concerns.

Here is a list of things you should know to help identify if you are really dealing with a CWW employee.

  1. All CWW Employees have a Photo ID Badge identifying their name and employee number.  If you are uncertain of the validity of any of our team members, please ask to see their CWW Identification Badge.  If you are still unsure if they work for CWW, you may call our main customer service number at 706-649-3400 to speak with a service representative.  They will be able to verify the employee by ID Badge number and confirm the service order assignment which authorizes them to be at your location. 
  2. If there is work being performed in the vicinity of your location, CWW employee may have a need to knock on your door to notify you any potential disruptions to your service.  Otherwise, CWW employees should only come to your home if prior arrangements have been made with our customer service area to complete a service order, for example, to perform meter installation or to reread your meter.  
  3. CWW employees will never come to your home or office location asking for personal information or money.
  4. CWW will not initiate a telephone contact to individual residential customers to request immediate payment on the account in order to avoid disconnection of services.  If you receive a phone call requesting immediate payment on your account from someone alleging to be a CWW employee, please report the issue to the authorities.
  5. All service vehicles for CWW personnel or any of our contracted workers will be clearly identified by an appropriate organizational logo.


Thursday, June 22, 2017
Independence Day

Independence Day, also commonly referred to as the Fourth of July, is a federal holiday commemorating the adoption of the Declaration of Independence on July 4, 1776.

In addition to many community events celebrating our history and traditions, many of our customers will enjoy family and friends, along with fireworks, parades, barbecues, and picnics. 

In recognition of the July 4 holiday, our office hours are listed below:   

Columbus Water Works Holiday Hours

The Columbus Water Works customer service office, located at 1421 Veterans Parkway, will be closed from 11:00 a.m. – 2:00 p.m. on Friday, June 30th for our Annual Meeting.  The Customer Service lobby will reopen at 2:00 p.m.

The Drive-thru will be closed from 11:00 a.m. – 5:00 p.m.

All Columbus Water Works offices will be closed on Monday, July 3rd and Tuesday, July 4th for the Fourth of July holiday. 

To make a payment on your account, using a credit card or e-check, you may access our automated payment line at (855)748-1350.  Please have your account number available in order to log on to utilize the system.  You may also deposit your payment in our Drop Box located in our customer parking lot located on Veterans and 14th Street or you may also make a payment at any CB&T Bank location. 

To report a water or sewer emergency during this time, please call (706) 649-3400.  Emergency crews will be available. 

We will resume regular business hours on Wednesday, July 5.

For more information about our services, please visit our website at www.cwwga.org or follow us on Facebook.

Have a wonderful and safe July 4th Holiday!

Wednesday, June 07, 2017
The Columbus Water Works (CWW) will be mailing the annual drinking water quality report directly to our customers this week.  The water quality report is also referred to as the Consumer Confidence Report. This report is a summary of the quality of water provided to customers in 2016. Included are details about where your water comes from, educational health information, what it contains, and how it compares to water standards set by the state and federal regulatory agencies.

The tap water provided by CWW is regulated by the Safe Drinking Water Act (SDWA) to ensure that public health and safety are protected through safe and reliable drinking water supplies.  We are pleased to report to you that the quality of our drinking water is excellent and that CWW is in compliance with all state and federal guidelines for drinking water.  CWW is committed to delivering the best quality drinking water.  We remain vigilant in meeting the challenges of source water protection, water conservation and community education while continuing to serve the needs for all of our water users 24/7.

 If you do not receive your copy of the report, or would like to obtain an additional copy, you may visit CWW’s Main Office at 1421 Veterans Parkway or go to www.cwwga.org.
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