* neighborhoods or businesses do not have water
* property damage is occurring or has occurred
* leak is deemed to be a hazard to the public
* could cause major ice spots in the winter
* customers have no or reduced water pressure or water flow
Priority Leaks

* steady flow that causes attention, but is not causing any
property damage
* leak may appear to be large, due to the amount of
water visible
* leak is minor but could result in property damage if
left unattended
* surrounding customers have low water pressure
Minor Leaks

* not deemed hazardous to customers
* not damaging property
* leaking slowly
* leak is small
* leak is not causing any loss of water pressure
to surrounding customers
Once the leak is prioritized, CWW will schedule a crew to repair the leak. CWW is required to call
Georgia 811 “Call Before You Dig” for a utility locate before repair work can begin. CWW may also need to obtain a city permit for traffic control, depending on the location of the leak. In some instances, this process can take up to five business days to complete prior to our crews being able to make the repair. In the case of emergency repairs, both the city and 811 personnel work diligently with us to complete this process as quickly and safely as possible.
Please keep this in mind and know that we have staff working 24/7 on all infrastructure problems throughout our entire 2,183-mile system of sewer and water pipes. Our staff continuously work to mark leaks (with either a flag or line locate identifications) that have been reported and are scheduled for repairs.
We appreciate your patience and understanding as we work to address water leaks, to continue enhancing our response time and ensure clean, high-quality drinking water on its path to your home or business.
To learn more about how to test for water leaks in your home, get a FREE water leak detection kit by joining us at Lowe’s Home Improvement on March 22, 2018 as we celebrate “Fix A Leak” Week as part of the EPA’s WaterSense Program.
Lowe’s Home Improvement
6750 Veterans Parkway
Columbus, GA
10am – 2pm
Information will also be available at our main office, located at 1421 Veterans Parkway throughout the entire week!
For more information on the EPA’s WaterSense program, visit the EPA WaterSense webpage at
www.epa.gov/watersense. If you would like to report a leak on public property, you may visit our website at
http://www.cwwga.org/plaintext/home/reportaproblem.aspx to send us a secure email.
Please follow us on our Facebook page for more important information about Columbus Water Works, how we maintain our infrastructure, and upcoming events in the community.