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Wednesday, April 24, 2019
Repairing water leaks is very important to Columbus Water Works (CWW) and we value the community’s help with reporting leaks.

Customers are encouraged to check their plumbing and irrigation systems regularly to identify problems early and avoid an unexpected increase in their monthly billing. Even a small leak, such as a running toilet or a faulty irrigation sprinkler, can cause excessive and expensive water consumption. If you experience a leak on private property, eligible customers may contact our Customer Service department at 706.649.3400 for more information about a possible adjustment on their account.

If you are experiencing a water leak inside your home or office building or outside in the areas between the water meter and your home, please consult with a plumber as this is a leak on private property. If you don’t visually see a leak, you may notice a problem if your water bill is unusually high. In some cases, our meter maintenance personnel may detect a water leak while reading your meter. If so, a door hanger will be left at your residence to notify you of a potential problem.

When leaks are reported to us, we have a systematic process that we follow to ensure timely and proper repairs are made.

Once the report is received by our customer service staff, an onsite investigation will be scheduled for someone to check and verify the leak. (This is typically done within one Business day.) If the leak is determined to be located between the meter box and the street or if the leak is in a public area, CWW is responsible for the repair. If it is determined the leak is on the customer side of the water meter, the property owner will be responsible for finding and repairing the water leak on their property. CWW will notify the property owner if the leak is their responsibility.

The onsite investigation is used to determine the severity of the leak. Based upon the severity and the impact the leak has on the system and customers; leaks are classified into one of three categories for prioritizing and scheduling repairs:

Severity Level 1: emergency leaks: (typical repair time 1-2 days)
Severity Level 2: priority leaks (typical repair time of 5-7 days)
Severity Level 3: minor leaks: (typical 4 week repair time)

Emergency Leaks

Example of Emergency Leak
  • neighborhoods or businesses do not have water
  • property damage is occurring or has occurred
  • leak is deemed to be a hazard to the public
  • could cause major ice spots in the winter
  • customers have no or reduced water pressure or water flow

Priority Leaks

Example of Priority Leak
  • steady flow that causes attention, but is not causing any property damage
  • leak may appear to be large, due to the amount of water visible
  • leak is minor but could result in property damage if left unattended
  • surrounding customers have low water pressure

Minor Leaks

Example of Minor Leaks
  • not deemed hazardous to customers
  • not damaging property
  • leaking slowly
  • leak is small
  • leak is not causing any loss of water pressure to surrounding customers

Once the leak is prioritized, CWW will schedule a crew to repair the leak. CWW is required to call Georgia 811 “Call Before You Dig” for a utility locate before repair work can begin. CWW may also need to obtain a city permit for traffic control, depending on the location of the leak. In some instances, this process can take up to five business days to complete prior to our crews being able to make the repair. In the case of emergency repairs, both the city and 811 personnel work diligently with us to complete this process as quickly and safely as possible.

Please keep this in mind and know that we have staff working 24/7 on all infrastructure problems throughout our entire 2,183-mile system of sewer and water pipes. Our staff continuously work to mark leaks (with either a flag or line locate identifications) that have been reported and are scheduled for repairs.

We appreciate your patience and understanding as we work to address water leaks, to continue enhancing our response time and ensure clean, high-quality drinking water on its path to your home or business.

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Friday, April 12, 2019


Spring is here! The spring season brings warm temperatures and longer days. This is a great time of the year to enjoy all that Mother Nature has to offer! Columbus Water Works has put together a few tips to help you care for your lawn this spring season. Keep these tips in mind as you go about watering your lawn for the best results.

  1. Water during early morning hours. Watering during the heat of the day or at night can actually harm your lawn.  “Scald” or “burn” damage occurs when hot sunlight hits water droplets that cling to leaves.  The tiny droplets imitate powerful, miniature magnifying glasses.  At night, cool, moist conditions create an ideal environment for lawn diseases to develop.

  2. Soak six inches into the grass. Water your lawn long enough to moisten the soil at least six inches down. To test whether or not your lawn needs a soaking, step on the grass.  If it springs back up, you don’t need to water.  If it stays flat, it’s time to water again.

  3. Use pulsating sprinklers. If you don’t have a built-in lawn sprinkling system, a sprinkling system is a good alternative for watering your lawn. Sprinkling system spray water horizontally in all directions. 

  4. Water new grass lightly. Relatively new lawns should be watered lightly. Unlike mature lawns, younger lawns have not had the chance to take root. Intense watering could potentially wash away new seeds.

  5. Delay regular lawn watering. Watering your lawn correctly is essential to good lawn health. Delaying lawn watering during the first cool weeks of spring encourages deeper rooting.

  6. Watch the clock or get a timer. Make sure you are watering your lawn responsibly. Overwatering or underwatering of your lawn can lead to undesirable results.  A timer will automatically shut off your sprinkler, which ensures that your lawn will get a proper watering.

Remember that outdoor watering is permitted daily from 4 p.m. to 10 a.m.

For more WaterSmart tipsvisit www.ConserveWaterGeorgia.net

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Wednesday, April 03, 2019

ar coverColumbus Water Works (CWW) is proud to share our annual report for 2018 “Water- the fuel of life.” Our 2018 Annual Report highlights our accomplishments and our commitment to our regional community. The report provides information on the crucial role CWW’s infrastructure plays in our community, an update on our environmental programs, our community partnerships, and a financial summary. Below you will find a short preview of the information in our 2018 Annual Report.

Our Community’s Veins – Infrastructure
The report starts with infrastructure- the veins of our community. CWW’s infrastructure plays a critical role in our city’s public health, safety, and economic well-being.  Additionally, our capital improvement plan, Automated Meteri Reading (AMR), and preventative maintenance programs allow us to maintain high-quality customer service levels at a competitive cost- ranking among the lowest in the region.

Our Community’s Vitality – Environment
Following infrastructure, we discuss the impact our environmental programs have on the community. Columbus Water Works is proud to have received two significant awards in 2018 which recognized our environmental protection programs. These programs include our Watershed Stewardship program and our Fats, Oil, and Grease (FOG) recycling program. The Watershed Stewardship program has improved the water and wildlife quality of 20 creeks in our community, and the FOG program continues to grow. We also achieved a rare accomplishment, by having the “Whitewater” section of the Chattahoochee River delisted from the Environmental Protection Agency’s (EPA) list of streams impaired by bacteria.

Our Community’s Heart - Partnerships

united wayBeing a part of the community we serve is a responsibility we value. We have pledged a strong commitment to our customers and the community. We work with schools; community groups, environmental groups, and non-profit organizations on projects that help educate and protect the environment. Organizations we work with include the United Way of the Chattahoochee Valley, Help the Hooch, Richards Middle School, and House of Heroes.

Our annual report is available for viewing here.

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