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Friday, January 31, 2020
Customer Satisfaction Survey IconWe care about our customers and we want to know what we can do to better serve you. The input from this survey is an important part of Columbus Water Works’ ongoing efforts to identify and respond to our customer’s concerns. The responses from the survey will help Columbus Water Works better understand our customers’ needs and make Columbus a better place to live.

Customers who take the survey can enter into a drawing to win one (1) of five (5) $25 gift cards!

The survey will be available February 3, 2020 through March 2, 2020.

Please click here or find us on Facebook to take the survey!
Wednesday, January 22, 2020
Water ConservationEffective January 2007, the Board of Water Commissioners implemented a Low Income Credit Program for income-eligible residential customers. This program is in response to feedback we received from our customers and changes in the economic environment, which have impacted our low-income customers.

How Does the Program Work?

The Program provides a monthly $7.50 credit for qualifying residential customers. This is consistent with the City’s current residential garbage rate program that provides qualified customers with a 25 percent credit, rounded to the nearest dime on their garbage collection fee.

How Do I Know If I Qualify?

To qualify for the low-income credit program, you need to:
  1. Have a residential account in your name with the Columbus Water Works, and;
  2. Meet the US Department of Health and Human Services poverty guidelines for household size and income as established and published each calendar year in the Federal Register.
How Do I Apply?
  • If you are currently receiving reduced garbage rate, your water bill will automatically be adjusted to reflect the credit.
  • If you are not currently receiving the reduced garbage rate, please contact the Citizen’s Service Center by calling 311 or 706-653-4000 to request enrollment.
When applying for the program please make sure all documentation is submitted. Incomplete applications cannot be processed. Customers who are enrolled in the program are required to re-certify eligibility every two years. Please contact Citizen’s Services Center for important deadlines associated with this process.

More information on these guidelines may be found at: http://aspe.hhs.gov/poverty

For more information and commonly asked questions about the program, click here.
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Tuesday, January 14, 2020
MLKMartin Luther King Jr. firmly believed in equal rights among all races. He gained significant recognition during the March on Washington on August 28, 1963, when he delivered his truly remarkable speech "I Have A Dream." He inspired hope within others to strive for a day where people of any race could join hands and have no hate or anger between them. He believed that love was a stronger force than hatred.

Martin Luther King Jr. believed strongly in utilizing nonviolent methods to create peace within the community and was one of the first civil-rights activists in the 1960's who orchestrated nonviolent protests. He arranged nonviolent protests such as boycotts, sit-ins, and marches to effectively improve the quality of life for African Americans in the United States. 

Let us remember Martin Luther King Jr. for his vision of respect and peace between everyone. Let's come together to remember his efforts, work a little harder to be nicer to one another, and love each other regardless of race or ethnicity. 

To learn more about Dr. Martin Luther King Jr. and his efforts to bring change during the Civil Rights Movement, click here.

In observation of Martin Luther King Jr. Day, our offices will be closed on Monday, January 20, 2020. If you experience a water related emergency, please call 706-649-3400. 
Emergency crews will be available.

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Wednesday, January 08, 2020
Man Flushing ToiletDid you know that flushing the wrong thing down your toilet or pouring them down your drain can be extremely costly and can cause damage to your home, neighborhood, and city?

Every time you use your toilet, shower, washing machine, garbage disposal or dishwasher, wastewater leaves your home through pipes that connect to the Columbus Water Works’ sewer system. When the wrong items are flushed or poured down your drain, it can cause sewer backups in your home; sewer releases into the environment and damages the sewer system. This would have a major impact on many and repairing the damage can cost a great deal of money.

There are actions you can take to prevent sewage backups from happening. You can be mindful of what you flush down your toilet, pour down your drain, and you can take responsibility with us to protect our sewer system. Below is a list of products that should not be flushed (or poured), because they do not dissolve in your drains and clog pipes and pumps.
  • Paper Towels/Rags
  • Disinfecting Wipes/Baby Diapers
  • Disposable Wipes/Products
  • Animal Litter
  • Food Products
  • Mop Refills
  • Dental Floss
  • Feminine Hygiene products
  • Pharmaceuticals
  • Bandages
  • Hypodermic needles
  • Cigarettes
Watch our "What Not to Flush" video here.

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Friday, January 03, 2020
Columbus Water Works, Keep Columbus Beautiful, and the Muscogee County Sheriff’s Department are teaming up to hold another Grease Recycling and Pharmaceutical Disposal Event!

On Saturday, January 11, 2020, from 10 a.m. to 2 p.m. we will be at Big Lots on Sidney Simons Boulevard and Columbus Water Work's parking lot collecting used cooking grease and old or unused medications. Please join us in our efforts to protect the environment by bringing your used cooking grease and old medications for recycling and proper disposal.

The recycling of old medications and used cooking grease are a part of our initiative to be good stewards of the environment. By collecting them, we help to prevent the clogging of sewer lines which can be costly.

If you can’t make it to the event, there are also 11 stationary drop-off sites located throughout Columbus. These sites are available 24-hours a day, 7 days a week for your convenience. Thank you for your assistance in keeping cooking grease out of the sewer lines.

To learn more about this event and the location of the other various drop-off sites, please click here.

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