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Monday, March 16, 2020
At the Columbus Water Works, the health and safety of our customers, community and employees is our top priority. We provide an essential service that is critically important, and like many other companies in the U.S. and across the globe, Columbus Water Works (CWW) has established Coronavirus preparedness plans, which provide additional stability to our operations.

It is important for you to know that CWW’s drinking water treatment processes provide protection that include filtration and disinfection of our surface water supplies (e.g., those from lakes, reservoirs, or rivers).? These treatments are effective in removing and/or inactivating viruses. Our water meets all current federal and state drinking water requirements. Customers can continue to use and drink water from their tap as usual.

At this time, CWW has initiated our business continuity plans to minimize the risk of exposure to the Coronavirus (COVID-19). As a public health precaution, Columbus Water Works is temporarily suspending all disconnections of water services for non-payment until April 13th. This suspension is to ensure that all members of the Columbus community are able to continue to practice good hygiene, by washing their hands with soap and water, to help mitigate the spread of COVID-19.

In addition to suspending service disconnections, CWW will be closing our customer lobby, located at 1421 Veterans Parkway, to the public beginning Tuesday, March 17, 2020 through Monday, April 13, 2020. At this time, our drive through will remain open to serve customers. CWW will re-evaluate the timelines associated with service disconnections and reopening the customer lobby, as we know more about the risks associated with the COVID-19 virus.
In order to prevent service disconnections after the temporary hold, please continue to make payments on your account. Over the phone payments can be made by calling 1-855-748-1350 or you can make an online payment through our website www.cwwga.org.  If you need additional customer service or are experiencing a financial hardship, please reach out to a customer service representative either over the phone at 706-649-3400 or via email at customerservice@cwwga.org for assistance.  

Columbus Water Works will continue to monitor situational updates provided by the Center for Disease Control, as well as other local, state and federal organizations. We are regularly evaluating the situation and latest developments to determine how we can adopt and amend measures, as necessary, to support our customers, the community we serve, and our employees.

For additional information about the Coronavirus and drinking water and wastewater please visit:
 Thank you for your patience and understanding as we all adjust to the unique challenges of the Coronavirus.

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Monday, March 09, 2020
save the dateColumbus Water Works would like to invite you to visit our Fix-a-Leak Week table during March 16-20 (from 9 a.m. to 5 p.m.) at our main office located at 1421 Veterans Parkway. We will be handing out information on the importance of detecting and fixing leaks to help you be a responsible water user and save money on your water bill. We will also be providing free water leak detection kits (while supplies last) to assist you in your efforts to save water.

Fix-a-Leak Week is an annual event sponsored by the U.S.facts on leaks Environmental Protection Agency’s (EPA) WaterSense Program. Columbus Water Works is a proud partner of this program, committed to educating our customers on the importance of finding small, often hidden leaks and repairing them in a timely manner. Quick detection and repair of even the smallest leaks can help you save large amounts of water! For example, did you know that minor water leaks account for more than 1 trillion gallons of wasted water each year? One small, easy fix can save a lot of money and water, if repaired immediately.

To learn more about Fix-A-Leak-Week, come see us at 1421 Veterans Parkway! For more information on WaterSense, its partners and other programs, please click here.

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Thursday, March 05, 2020
Repairing water leaks is important to Columbus Water Works (CWW) and we value the community’s help with reporting leaks.

Customers are encouraged to check their plumbing and irrigation systems regularly to identify problems early and avoid an unexpected increase in their monthly billing. Even a small leak, such as a running toilet or a faulty irrigation sprinkler, can cause excessive and expensive water consumption. If you experience a leak on private property, eligible customers may contact our Customer Service department by phone at 706-649-3400 or by email at customerservice@cwwga.org for information about a possible adjustment on their account.

If you are experiencing a water leak inside your home, office building, or outside in the areas between the water meter and your home, please consult with a plumber since this is a leak on private property. If you don’t visually see a leak, you may notice a problem if your water bill is unusually high. In some cases, our meter maintenance personnel may detect a water leak while reading your meter. If a possible leak is detected, a door hanger will be left at your residence to notify you of a potential problem. For ways to find small, household leaks, visit us March 16-20 for Fix-A-Leak Week. For more information, click here.

When leaks are reported to us, we have a systematic process that we follow to ensure timely and proper repairs are made.

Once the report is received by our customer service staff, an onsite investigation will be scheduled for someone to check and verify the leak (typically done within one business day). If the leak is determined to be located between the meter box and the street or if the leak is in a public area, CWW is responsible for the repair. If it is determined the leak is on the customer side of the water meter, the property owner will be responsible for finding and repairing the water leak on their property. CWW will notify the property owner if the leak is their responsibility.

The onsite investigation is used to determine the severity of the leak. Leaks are classified into one of three categories for prioritizing and scheduling repairs based upon the severity and the impact the leak has on the system and customers.
  • Severity Level 1: emergency leaks: (typical repair time 1-2 days)
  • Severity Level 2: priority leaks (typical repair time of 5-7 days)
  • Severity Level 3: minor leaks: (typical 4-week repair time)

Emergency Leaks:emergency leaks
  • neighborhoods or businesses do not have water

  • property damage is occurring or has occurred

  • leak is deemed to be a hazard to the public

  • could cause major ice spots in the winter

  •       customers have no or reduced water pressure or water flow
Priority Leaks:
priority leaks
  • steady flow that causes attention, but is not causing any property damage

  • leak may appear to be large, due to the amount of water visible

  • leak is minor but could result in property damage if left unattended

  •       surrounding customers have low water pressure
Minor Leaks:
minor leaks
  •         not deemed hazardous to customers

  •         not damaging property

  •         leaking slowly

  •         leak is small

  •         leak is not causing any loss of water pressure to customers

Please keep this in mind and know that we have staff working 24/7 on all infrastructure problems throughout our entire 2,183-mile system of water and sewer pipes. Our staff consistently works to mark leaks (with either a flag or line locate identifications) that have been reported and are scheduled for repairs.

We appreciate your patience and understanding as we work on addressing water leaks, enhancing our response time, and ensuring clean, high-quality drinking water to your home or business.

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