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Wednesday, March 31, 2021

As an organization, we are honored to support our community’s public health, safety, economic stability and environment.  Our dedicated staff works hard to deliver the best possible services, while also working to keep the rates affordable. 

On April 1, the majority of Columbus Water Works customers will incur a minimal increase of 3.75% adding between $1 and $3 to their monthly water bills. These funds will allow us to complete necessary upgrades on key areas of our infrastructure. By performing proper repairs, we can avoid paying emergency costs, which are typically three to five times higher than planned repairs.

As an additional measure to ease the financial burden on our low-income customers, we have increased our low-income credit by $1 bringing the total credit to $8.50 per month. This adjustment will offset a large portion of the rate increase.  If you would like to apply for the low-income credit program, you may call 706-653-4000 to request an application. 

Below are the answers to the most common questions we received about the upcoming rate increase:

Q: How much will this rate increase be?

A: The rate increase will be 3.75% across the board. In other words, the base charge and your usage rates will increase by 3.75%. The majority of our customers will see an approximate increase between $1 and $3 on their monthly water bill.

                The table below compares costs for new residential rates considering most common usages:


Current Rates: 

(Water and Sewer)

Rates as of April 1, 2021:

(Water and Sewer)

Invoice Increase:

(Water and Sewer)

3,000 gallons / 4 CCF




4,500 gallons / 6 CCF




6,000 gallons / 8 CCF




* 748 gallons of water = 1 CCF (Centum Cubic Feet)

Q: How do I apply for the additional $1 credit on my bill?

A: If you are currently enrolled in our low-income credit program, you will automatically receive the additional credit.  If you are not enrolled in the program, you can apply for enrollment at any time, by calling 706-653-4000 to request an application.

Q: What if I need financial assistance and I do not qualify for the low-income credit program?

A: Columbus Water Works will work with you to establish payment arrangements, based on your situation.  There are also several other agencies who may be able to help.  United Way of the Chattahoochee Valley’s 211 hotline is a great source to connect you with available options. 

Q: Why does sewer cost so much more than water?

A: The treatment processes required to clean wastewater are a lot more complex than treating the river water to be safe for consumption. The treatment requires extensive processes and testing to ensure that we do not harm the environment when we return the water to the environment. These more complex treatment processes cost more to install, maintain and operate.

Q: Why do I pay for garbage collection on my water and sewer bill?

A: Columbus Water Works is a billing agent for the Columbus Consolidated Government’s garbage collection and yard waste pickup programs. This partnership was created to limit the operational costs to our community and eliminate the need for a separate billing system and support staff. For more information on garbage collection or yard waste pickup programs, please contact Columbus' Citizen Services by dialing 311 or by visiting https://www.columbusga.gov/311CitizenServices

Monday, March 22, 2021
Water is important to your home and family life, your livelihood, your cultural practices, your wellbeing, and your local environment. Unfortunately, today, water is under extreme threat from a growing population, increasing demands of agriculture and industry, and the worsening impacts of climate change. World Water Day was created by The United Nations General Assembly in 1993 to advocate the importance of sustainable management of freshwater resources.

World Water Day celebrates water and raises awareness for the 2.2 billion people living without access to safe water. The goal of this campaign is to come together and actively tackle the global water crisis.

The theme of World Water Day 2021 is valuing water. Under the theme of valuing water, the 2021 campaign is generating a global, public conversation on social media about how people value water for all its uses. The goal is to create a more comprehensive understanding of how water is valued by different people in different contexts.

The 2021 campaign takes a look at five different perspectives regarding the value of water.

The five perspectives for World Water Day 2021 are:
  • Valuing water sources – natural water resources and ecosystems.
  • Valuing water infrastructure – storage, treatment and supply.
  • Valuing water services – drinking water, sanitation and health services.
  • Valuing water as an input to production and socio-economic activity – food and agriculture, energy and industry, business and employment.
  • Valuing socio-cultural aspects of water – recreational, cultural and spiritual attributes.
World Water Day is full of events and campaigns you can take part in. To see options available near you, or for more information about World Water Day, click here.

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Tuesday, March 16, 2021
Fix-a-Leak Week is an annual event sponsored by the U.S. Environmental Protection Agency’s (EPA) WaterSense Program. Columbus Water Works is a proud partner of this program, committed to educating our customers about the importance of finding small, often hidden leaks and repairing them in a timely manner.  Quick detection and repair of even the smallest leaks can help you save large amounts of water! For example, did you know that minor water leaks account for more than 1 trillion gallons of water waste each year? One small, easy fix can save a lot of money and water, if repaired immediately.

Fixing household leaks not only saves water but reduces water utility bills—by about 10 percent. Start saving today with three simple steps: Check. Twist. Replace.

1. Check
First, check your home for leaks. An easy way to start is to examine your water use. If it exceeds 12,000 gallons per month for a family of four, you probably have leaks. Search your home with eyes and ears open in order to find leaks, and don’t forget to check pipes and outdoor spigots. You can also detect silent toilet leaks, a common water-wasting culprit, by adding a few drops of food coloring to the toilet tank and waiting 10 minutes before flushing. If any color appears in the bowl during that time, your toilet has a leak. Visit www.epa.gov/watersense for do-it-yourself repair tips or contact a plumbing professional.

2. Twist
Apply pipe tape to ensure that plumbing fixture connections are sealed tight and give leaking faucets and showerheads a firm twist with a wrench. If you can’t stop those drops yourself, contact a plumbing professional.

3. Replace
When replacing a fixture, look for WaterSense labeled models, which use at least 20 percent less water and are independently certified. Replacing an old, inefficient showerhead with a WaterSense labeled model will shrink your household’s water footprint by 2,700 gallons annually. With less hot water passing through, WaterSense labeled showerheads can also save enough energy to power a television for a year.

To learn more about WaterSense and Fix a Leak Week visit https://www.epa.gov/watersense/fix-leak-week.

We encourage you to take the 10-minute leak challenge to test household leaks and potentially save you money.

Thursday, March 11, 2021

Columbus Water Works values our customers and works diligently to locate and repair water leaks in our community. When leaks are reported to us, we have a systematic process that we follow to ensure timely and proper repairs are made. Once our customer service staff receives a report, an onsite evaluation will be scheduled, typically within one business day, to check and verify the leak. If the leak is located in a public area or between your meter box and the street CWW is responsible for the repair. If the leak is on private property, located between your water meter and your residence, you will be responsible for finding and repairing the water leak. CWW will notify you if the leak is your responsibility.

During the onsite evaluation, the severity of the leak is determined. Leaks are classified into one of three categories based on their severity. CWW uses the categories to prioritize and schedule repairs.

Severity Level 1: Emergency leaks: (typical repair time 1-2 days)
Severity Level 2: Priority leaks: (typical repair time of 5-7 days)
Severity Level 3: Minor leaks: (typical 4-week repair time)

 Severity Level 1:

Emergency Leaks (pictured on the Left) take immediate priority and are typically repaired within 2 days. 

Instances of emergency leaks include: a leak that causes property damage, a leak that has been deemed hazardous to the public or a leak that causes a neighborhood to be without water.

 Severity Level 2:

Priority Leaks (pictured on the left) are of high priority and are typically repaired within 7 days. 

Instances of priority leaks include: a leak that is minor but could possibly result in property damage if left unattended and leaks that cause customers to have low water pressure.

 Severity Level 3: 

Minor Leaks (pictured on the left) are important to locate and fix within a timely manner and are typically repaired within 4 weeks. 

Instances of minor leaks include: slow leaks, small leaks and leaks that are not deemed a hazard to the public. 

CWW works around the clock to maintain all infrastructure areas throughout our 2,183-mile system of water and sewer pipes. 

We appreciate your patience and understanding as we work on addressing water leaks, enhancing our response time, and ensuring clean, high-quality drinking water to your home or business.

If you experience a leak, contact our Customer Service department by phone at 706-649-3400 or email at customerservice@cwwga.org.

For more information on finding small, household leaks, visit our Facebook page during Fix a Leak Week, taking place March 15-19.

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Thursday, March 04, 2021
Do you find yourself regularly spending money on bottled water each month because you feel it's a better choice than tap water?

If so, did you also know that bottled water is not regulated as strictly as tap water? 

Nearly every element of the public water treatment and delivery processes are regulated by the state and federal governments to ensure safe, quality drinking water for the community.

Why spend more on necessities, like water, that do not always guarantee the same high quality?

Let’s compare the cost shall we?

For $1.78 you can get one 20 oz bottle of water. For the same price, you could get 1,323 gallons of tap water.

Where would we be without tap water?

Every day, people turn on their faucets, with little thought to the water that flows out. We drink it, bathe in it, swim in it, and cook with it.

It's also required to produce all of the things used in your daily life such as clothes, food, electronics, and vehicles among other things.

Without it, life would look very different...
  • How would we clean fruits and veggies, dishes and clothes, water plants or wash cars?
  • How would we take a shower, wash our face or brush our teeth?
  • How would we flush our toilets?
It’s hard to beat the price on a service that delivers public health and quality of life.

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