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Wednesday, March 31, 2021
2021 CWW Rate Increase

As an organization, we are honored to support our community’s public health, safety, economic stability and environment.  Our dedicated staff works hard to deliver the best possible services, while also working to keep the rates affordable. 

On April 1, the majority of Columbus Water Works customers will incur a minimal increase of 3.75% adding between $1 and $3 to their monthly water bills. These funds will allow us to complete necessary upgrades on key areas of our infrastructure. By performing proper repairs, we can avoid paying emergency costs, which are typically three to five times higher than planned repairs.

As an additional measure to ease the financial burden on our low-income customers, we have increased our low-income credit by $1 bringing the total credit to $8.50 per month. This adjustment will offset a large portion of the rate increase.  If you would like to apply for the low-income credit program, you may call 706-653-4000 to request an application. 

Below are the answers to the most common questions we received about the upcoming rate increase:

Q: How much will this rate increase be?

A: The rate increase will be 3.75% across the board. In other words, the base charge and your usage rates will increase by 3.75%. The majority of our customers will see an approximate increase between $1 and $3 on their monthly water bill.

                The table below compares costs for new residential rates considering most common usages:


Current Rates: 

(Water and Sewer)

Rates as of April 1, 2021:

(Water and Sewer)

Invoice Increase:

(Water and Sewer)

3,000 gallons / 4 CCF




4,500 gallons / 6 CCF




6,000 gallons / 8 CCF




* 748 gallons of water = 1 CCF (Centum Cubic Feet)

Q: How do I apply for the additional $1 credit on my bill?

A: If you are currently enrolled in our low-income credit program, you will automatically receive the additional credit.  If you are not enrolled in the program, you can apply for enrollment at any time, by calling 706-653-4000 to request an application.

Q: What if I need financial assistance and I do not qualify for the low-income credit program?

A: Columbus Water Works will work with you to establish payment arrangements, based on your situation.  There are also several other agencies who may be able to help.  United Way of the Chattahoochee Valley’s 211 hotline is a great source to connect you with available options. 

Q: Why does sewer cost so much more than water?

A: The treatment processes required to clean wastewater are a lot more complex than treating the river water to be safe for consumption. The treatment requires extensive processes and testing to ensure that we do not harm the environment when we return the water to the environment. These more complex treatment processes cost more to install, maintain and operate.

Q: Why do I pay for garbage collection on my water and sewer bill?

A: Columbus Water Works is a billing agent for the Columbus Consolidated Government’s garbage collection and yard waste pickup programs. This partnership was created to limit the operational costs to our community and eliminate the need for a separate billing system and support staff. For more information on garbage collection or yard waste pickup programs, please contact Columbus' Citizen Services by dialing 311 or by visiting https://www.columbusga.gov/311CitizenServices

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