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Friday, February 05, 2021
How to Identify a CWW Employee
Columbus Water Works takes our customer's security very seriously. We’re aware that as the tax season approaches, the number of scams, unfortunately tend to rise. With this in mind, we want to provide you with a few ways that can help you safely identify a CWW employee and avoid potential fraud.

Below, we have provided key signs to indicate whether or not you are really dealing with a CWW employee. 

All CWW employees have a Photo ID badge identifying their name and employee number. If you are uncertain of a person’s validity, please ask to see their badge. If you are still unsure, please call 706-649-3400 and a customer service representative will assist you.

If there is work being done near your home, a CWW employee may knock on your door to notify you of the work and any disruptions to service. Otherwise, employees will only come to your home if prior arrangements have been made.

CWW employees will not come to your home asking for personal information or money.
CWW does not contact customers asking them to make immediate payments over the phone to avoid disconnection of services.

If you receive a phone call from someone claiming to work at CWW asking for immediate payment on your account, please report the issue to the Columbus Police Department.

Columbus Water Works values your safety!

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