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Thursday, April 02, 2020
Press Release: Columbus Water Works Extends Health and Safety Precautions Related to COVID-19
The COVID-19 virus is continuing to spread, causing some uncertainty in our community.
As your drinking water provider, we want to assure you that your drinking water is safe. CWW’s drinking water treatment processes provide protection that include filtration and disinfection of our surface water supplies (e.g., those from lakes, reservoirs, or rivers).? These treatments are effective in removing and/or inactivating viruses. Our water meets all current federal and state drinking water requirements. Customers can continue to use and drink water from their tap as usual.

CWW continues to operate under the guidelines established in our Coronavirus Preparedness Plan. This plan includes measures to minimize the risk of COVID-19 exposure. We have staff working remotely, as appropriate, while many of our water professionals continue to report to work to operate the water treatment plants, maintain our water and wastewater systems, perform water quality testing, and provide outstanding customer service ensuring your services are uninterrupted. 

In the interest of public health and safety, we have decided to extend the temporary suspension of service disconnections for non-payment until April 30, 2020. We are also extending the closure of our customer lobby, located at 1421 Veterans Parkway, to the public until April 30, 2020. Our drive thru will remain open to serve customers. CWW will re-evaluate the timelines associated with service disconnections and reopening the customer lobby, as we know more about the risks associated with the COVID-19 virus.

In order to prevent service disconnections after the temporary hold, please continue to make payments on your account. Over the phone payments can be made by calling
1-855-748-1350 or you can make an online payment through our website www.cwwga.org. You may continue to use our other payment options which include: mail, drive-thru and by leaving it in our payment drop-box. If you need additional customer service or are experiencing a financial hardship, please reach out to a customer service representative either over the phone at 706-649-3400 or via email at customerservice@cwwga.org for assistance.

If you are experiencing financial hardship and need additional assistance, there are many organizations in the Chattahoochee Valley who are able to help. One great resource is the United Way of the Chattahoochee Valley.  Simply call 211, United Way’s hotline designed to connect people in need with available resources.

We urge the community to continue to practice good hygiene. Wash your hands with soap and water for 20 seconds and often throughout the day. We also ask customers to stop flushing wipes, paper towels, fabric and other non-flushable items down their toilets. Please use a trash can for these items instead. The only appropriate items for flushing are toilet paper and bodily waste. The increase in non-flushable items in our system is causing sanitary sewer clogs, which lead to backups. This can pose a health threat to our staff and the community, as it is possible for bacteria and viruses to live in wastewater. Please take extra care to ensure that all wastewater makes it into our treatment plant.

Columbus Water Works will continue to monitor situational updates provided by the Center for Disease Control, as well as other local, state and federal organizations. We are regularly evaluating the situation and latest developments to determine how we can adopt and amend measures, as necessary, to support our customers, the community we serve, and our employees.

For additional information about the Coronavirus and drinking water and wastewater lease visit:

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