Water Quality

Q: Where can I get information about the quality of my water?
A: You can contact Customer Service for a copy of our most recent Annual Water Quality Report or click here to download. CWW also compiles an annual Finished Water Analysis that looks at what level of contaminants (such as lead, copper, etc.) may be in the water. You can request this report as well or click here to download it. CWW's laboratory carefully monitors the quality of the drinking water to ensure it meets all regulatory standards, typically taking 225 samples a month from the water distribution system.
Q: Does CWW floridate its water?
A: Like many utilities, CWW does add fluoride to the treated water to help with dental hygiene and cavity prevention. State regulations allow for a maximum of 4 milligrams of fluoride per liter of water (mg/L). CWW's fluoride level typically runs at less than 1 mg/L.
Q: My water is cloudy or has a strange odor sometimes. What can I do?
A: Check other faucets in your home or business to see if the problem is coming from all of your taps or just a particular one. You may also want to see if your neighbors are having similar issues - this could indicate whether it is a problem within the system or isolated to your home.

Often if the problem is at the kitchen faucet, it may be the sink trap that's causing the odor and not the water. You can take a glass of water outside to see if the odor is still there. Cloudy or discolored water can be caused by a variety of things. Sediment in distribution lines sometimes gets stirred up if a water line is disturbed because of a break or through firefighting. Let the water run for at least a minute to see if it clears up. This will flush out any sediment if that's the problem. If the problem is rust, running the water for a few minutes should also clear it up. However, if you didn't catch it in time and have stained laundry as a result, CWW can provide a decolorizing agent to remove the stains.

If none of this solves the problem, it could be your pipes (many older homes have galvanized iron pipes that cause discoloration). While CWW is only responsible for the pipes up to the water meter, we'll be happy to test your water if you have concerns and possibly make recommendations on how to solve the problem if it falls on the homeowner's side of the meter.
Q: Where do I call to get my water tested?
A: CWW will test the water of any customer who requests it. Normally, samples for testing will be taken from a point before the water enters the house. Please make these requests through Customer Service, 706-649-3400. Within 24-hours a CWW representative will test the water specifically looking at temperature, pH, chlorine level, turbidity, and bacteria level. Turbidity and bacteria analysis must be brought back to the lab and results are usually available within 24 hours. For the other items, results are typically available within a few minutes of testing and can eliminate potential causes of concern. Someone should be at the location when testing occurs.