New Service

New to Columbus?

Welcome! We look forward to serving you. To establish new water and sewer service, you may call during normal business hours 706-649-3400 or come in person to our business office at 1421 Veterans Parkway and speak with a Customer Service Representative.

Important information about establishing new service with CWW:
  • Please allow up to 24 hours for connection
  • If application is made by 2:00 p.m., same day service may be provided.
  • A deposit may not be required; however, a $30 connection fee will appear on your first bill.
  • Please note that a responsible party must be present at the property in order for service to be turned on.
  • To protect the interior of your home or business from water damage, please check to make sure that all indoor faucets, including the connection to the icemaker for your refrigerator, are turned off before service is connected.
For information on Columbus Water Works Low Income Credit Program click here.