Information Services

The Information Services Department is responsible for maintaining CWW’s network infrastructure, software applications, and hardware at all CWW locations.  We work closely with Strategy Team 3, Leverage Information Technology to improve organizational effectiveness and efficiency to maximize customer satisfaction.

Information Services will provide the highest quality technology-based services, in the most cost-effective manner, to facilitate the CWW mission as it applies to customer service operations, management, business systems, training and community service.

To meet this mission we will:

  • Provide effective technology support for audio/visual, computer, multimedia, voice, video, and web based applications and services to all areas of CWW.
  • Promote and facilitate the effective integration of technology into the basic mission of CWW through planning, programming, training, consulting, and other support activities.
  • Develop, enhance, and manage CWW’s enterprise networks to provide high speed, transparent, and highly functional connectivity among all information resources.
  • Develop and maintain highly effective, reliable, secure, and innovative information systems to support operational and administrative functions.
  • Facilitate the collection, storage, security and integrity of electronic data while ensuring appropriate access.
  • Promote new uses of information technology within the organization through the support for exploratory and innovative applications.
  • Provide leadership for effective strategic and tactical planning in the use of technology.
  • Provide fast and reliable access to all information systems.